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FixIT: Dell System Fails to Power on After Power Supply Replacement

When any maintenance issues arise in your data center, the CentricsIT FixIT experts are here to help. With this rare and unexpected Dell server issue, CentricsIT walks you through how to fix your Dell system when you've replaced a failed power supply with a known new/good one of the same part number, but your Dell system fails to power on. You know your power supply is good, and all power supply lights are green. So, your Dell system not powering on doesn’t make any sense. You know the issue doesn’t lie in the hardware you just replaced, so you need to turn to another avenue to find the solution. The Problem Causing Your Dell System to Fail to Power On? Firmware This issue does not occur often. But, when it [...]

FixIT: Keeping Your Base Windows Image Up to Date for Improved Deployment

Everyone can agree that hassle free OS deployments are the best way to go.  In this edition of FixIT, the CentricsIT experts walk you through the process for keeping your golden image WIM files up to date to accelerate OS deployment. Prerequisites In order to install updates into WIM files, you will need access to the DISM tool from the latest Windows ADK. Make sure you use the proper version of the ADK for the version of Windows that you are trying to update. You will also need a copy of the ISO file for the edition of Windows you will be working with. You’ll want to make sure you have around 20GB of storage free before you begin. Identifying the target index within your WIM file From the command [...]

FixIT: Addressing Attention Lights on HP Integrity Servers

The CentricsIT engineering experts are here to help with your data center in our monthly FixIT column. This month, learn how to access and clear system error logs  to address attention lights on HP Integrity servers. Below, our engineers walk you through an example on how to first show the log, then select event, and finally select Text to make the log more readable. You can also clear the logs using the C command. If you need additional assistance, contact us to talk about our on-demand engineering options.    [mp] MP> SL   Event Log Viewer Menu:   Log Name            Entries    % Full      Latest Timestamped Entry --------------------------------------------------------------------------- E - System Event          741        72 %      21 Jan 2012 04:14:32 F - Forward Progress     4000       100 % B - Current Boot          148        [...]

FixIT: HP Error Associated with Failed Disk Drives on HP XP24000

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can't fix, let us assist you in our monthly FixIT column. This month, we're focusing on the HP error associated with failed disk drives on HP XP24000. Even though the drives are hot swappable, you will need to follow these steps in order to correctly remove the failed drive and add the replacement. Go into maintenance window and select DKU with failed drive: Select the HDU information, Front or Back: Select the HDU: Verify the drive status: When asked if you are sure select “YES”. The drive will spin down and you will be prompted to replace. [...]

FixIT: HP Memory 207 Initialization Error

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can't fix, let us assist you in our monthly FixIT column. This month, we're focusing on the HP Memory 207 Initialization Error. The memory 207 initialization error will always appear during the boot process and will be accompanied by several loud beeps.  In addition to the basic error message, the screen will also display the specific processor slot and memory dims that are effected. What are the Causes of the HP Memory 207 Initialization Error? There are three possible causes of this error: The memory dim is not seated properly or is faulty Processor is dirty or damaged Damaged processor slot How [...]

FixIT: Oracle Error Code SPX86-8002-2J

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Oracle Error Code SPX86-8002-2J. Recently we had a support call about an Oracle X4-2L that had been working adequately for months but then randomly powered itself down without warning.   X4-2L The error was as follows: fault.chassis.domain.boot.power-off-unexpected SPX86-8002-2J The customer also claimed they would get a CPU error for P1.  The customer diagnosed this as a faulty CPU module and replaced the "faulty" CPU.  The server ran fine for a few more months. However, eventually the same fault returned. The description for this fault [...]

FixIT: Juniper Warning – This Device Has Booted From The Backup Junos Image

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Juniper Warning: This Device Has Booted From the Backup Junos Image in Juniper EX Series models. The Juniper warning message appears as follows: Juniper Warning Message: How to FixIT: To fix this issue, enter the following commands from the root prompt: Request system snapshot media internal slice alternate Show system storage partitions Request system slice alternate media internal Once the switch reboots it should boot from the primary image partition. If you have any further questions about a Juniper System Error Message, contact our dedicated IT support staff [...]

FixIT: Dell System Error Message PCI1360

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Dell System Error Message PCI1360 in Dell PowerEdge R720 and R720xd models. Dell System Error Messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log. The PCI1360 System Error Message is an LCD message. Message A bus fatal error was detected on a component at slot <number>. LCD Message Bus fatal error on slot <number>. Re-seat PCI card. Details System performance may be degraded, or system may [...]

FixIT: NetApp Error Unsupported Label Version

At CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on a common NetApp error code. The error will display as: Unsupported Label Version Description: When running an aggr status –r after assigning new drives on your Netapp, the drive shows up under broken drives with label version next to it. This is caused by adding a drive from a newer OS, ie. 8.1 to 7.37. Resolution: There are two different resolutions. 1. First Option Put drive back into the server it came from Log into diag mode Run Labelmaint isolate id Then Label wipe id Labelmaint [...]

FixIT: VMware Vix 21009

At CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on a common VMware error code: VMware Vix 21009. The error will display as: vix error code = 21009 This error occurs typically during an upgrade installation of VMware Tools. This is due to security restrictions that prevent an update by a guest. The guest option is automatically disabled by default. The solution should be a quick fix if you come across this error. If the machine is still running, shut it down Go to the datastore browser and find your way to the virtual machine directory [...]