Choosing the Right SLA (IT Service Level Agreement)
Every data center is different. That’s why CentricsIT offers flexible IT service level agreement options. Our support packages can accommodate any amount of data center support you require.
When choosing an SLA, think about the machines you are looking to place under support. Are they mission-critical? Is it legacy equipment or the latest and greatest? Is a failover design in place? The answers to these types of questions will determine how quickly you will need a spare when a part goes bad and whether or not you will need an engineer onsite. You’ll also want to consider your budget. For instance, 4-hour response is more expensive than NBD response; and if you have technical resources in house, you can save money with an SLA that does not require an onsite engineer.
Regardless of your needs and current resources, CentricsIT will consult with you and suggest the best plan. We can even create a custom plan that is tailored to your specific needs. We’ll work within your budget and timeframe to craft the most effective SLA possible. Our 24 x 7 x 365 phone support is standard across all SLAs, and below you will see some common SLA breakdowns. But these don’t even begin to encompass the level of SLA customization CentricsIT offers. You can pick and choose from the SLAs below or create one all your own. With CentricsIT, you are in control of how your maintenance dollars are allocated.