IT Support and Maintenance Services from CentricsIT

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IT Support and Maintenance Services from CentricsIT2019-02-15T12:04:59-05:00

Count on CentricsIT for Customizable and Affordable IT Support and Maintenance Services

CentricsIT helps companies of all sizes, located anywhere in the world, better manage their data centers by providing IT hardware support services for all of the leading equipment manufacturers.

As a leading independent hardware reseller, CentricsIT is uniquely qualified to source and spare parts at the most competitive price points. Our multi-vendor IT support services either replace existing support programs or strategically supplement OEM plans.

Gartner identifies CentricsIT as a top TPM solution provider for cost optimization, and the typical customer saves 40-70% on support costs.

Supported Product Lines

SERVERS/STORAGE NETWORKING PBX/IP TELEPHONY MOBILE
Brocade HPE 3Com Alcatel Nokia Apple
Cisco IBM Brocade AT&T Panasonic Microsoft
Dell NetApp Cisco Avaya Siemens
EMC Oracle/Sun HPE Ericsson Nortel
Fujitsu Juniper LG
Hitachi Dell NED

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What Makes CentricsIT a Valuable IT Hardware Support Provider:

  • We value relationships, and know all of our customers by name—you’re more than just an account to us.

  • We have offices and secure stocking depots positioned across the world.
  • We spare all parts ourselves and house them local to you, wherever you are.
  • Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans
  • We offer same-day responses on all quotes.
  • We offer discounts for multi-year maintenance contracts.
  • Our engineers are experienced with end-of-life products.
  • There are no price increases for the life of your equipment.
0-70%
OFF OEM Support List Prices, Depending on Product Line
0
Minutes to Address any Customer Support Ticket, 24 x 7 x 365
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Secure Stocking Location Positioned Strategically for Each Client
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Countries Worldwide Where We Provide Support for Our Customers

“It’s always nice to get more than what you want AND save money!”

We discussed with our CentricsIT rep exactly what we needed, and they came back to us with more than we initially were looking at buying and saved us over 60%. We were amazed!”– IT Manager, Large Southeast Manufacturing Company

“CentricsIT stood out immediately because of their pricing. They blew the other companies out of the water. Furthermore, their customer service and attention to detail was fantastic. Our rep is available to us 24/7. You could even say that he’s an extension of our IT team.”
IT Director, Global Company in Software Vertical
“Price was definitely the biggest factor, but I have to say that I am always impressed with how quickly I get a response when requesting a quote from CentricsIT. With CentricsIT, I usually get a quote back within 30 minutes or at the very least, by end of business day. That’s a great way to do business.”
Enterprise Network Engineer, Global Company in Healthcare Industry

Third-Party Maintenance Success Stories

Our IT Support and Maintenance Philosophy and Advantage

We believe that it doesn’t make sense to pay more money to maintain older data center hardware. When manufacturers increase your maintenance costs because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need. Parts are cheaper and easier to source for older hardware, and the pool of trained technicians that have been around for years is larger. That is why our data center hardware maintenance service options make more sense for your business.

CentricsIT is able to support your IT equipment under customizable service levels completely designed for your requirements. There are no penalties for adding or deleting equipment on your contract, so you can adjust your support levels penalty-free anytime.

If you need an engineer onsite to fulfill your technical support request—no problem. We have a wide network of engineers all over the world. They are experienced with all the leading manufacturers product lines.

Our approach to support allows us to maintain all of your hardware across manufacturers through one call and one contract.

WE’VE GOT YOU COVERED 24 X 7 X 365 WORLDWIDE

Learn how CentricsIT can help your company save 50-80% on IT support services. Request a free consultation today, and one of our support specialists will respond within one (1) business day.