IBM Netezza Support and Services from CentricsIT

The CentricsIT parts sparing program gives you access to high failure-rate parts before you even need them. Our parts sparing procedures ensure that every component is accounted for and backed-up, reducing data center downtime in the event of a problem. Our procedure includes an onsite data center analysis of each machine, its configurations, and parts across all data center locations. Once all components are analyzed and higher failure rate components are identified, we supply spares accordingly in our secure stocking locations, strategically positioned all over the world. We can also provide onsite spares for mission-critical equipment that you would prefer to be stored in-house.

Our global IT hardware distribution status gives us access to products and parts across manufacturers. This allows us to fulfill your needs much quicker than working with each individual OEM. You will have access to replacement parts at a moment’s notice.

A recent statistic put out by IBM itself indicates that, on average, 70% of a company’s IT budget is spent on IT maintenance. Many organizations currently pay for OEM maintenance based on brand equity alone, but there’s no cause to scramble to plan a technology refresh just because the OEM has declared EOS.

As an IT decision maker, you know how critical downtime is for your infrastructure hardware. You still need expertise readily available to get you back up and running should your early-gen Netezza EOS hardware experience an issue. But that doesn’t mean you need to pull your engineers off of strategic tasks when to handle routine support or find spares. Netezza third-party maintenance enables companies to maintain support on their EOS, EOL, and EOSL equipment, taking back control of their refresh schedule from the OEM.

Recommended by Gartner for IT cost optimization, third-party maintenance (TPM) offers clients 40-70% off OEM support prices. And because we understand how critical your Netezza data warehouse downtime can be, our four-hour response window includes Help Desk ticket submission, call back, and deployment.

CentricsIT offers a variety of Service Level Agreement options that allow you to choose a solution that fits your business’ needs and budget.

There are no penalties for adding or deleting equipment on your contract, so you can adjust your SLA penalty-free anytime. Our 24 x 7 x 365 phone support is standard across all SLAs, and we assign a certified engineer to all support tickets within thirty minutes of submission.

We can also create a custom SLA to reflect your unique maintenance needs. For instance, four-hour response time means we are on site with the part in hand, and NBD means parts are guaranteed to arrive before noon on the following business day.

The CentricsIT customer portal hosts all your contract information (SLA, nicknames, S/N, etc.) and allows you to submit trouble tickets online. Our team monitors the trouble ticket system around the clock and will ensure a quick resolution to your issue.

We approach each new prospective customer as an individual company with unique needs. That is why our process involves contract negotiation and SLA fulfillment procedures that are consultative and communication-focused.

• Consultation: We start with the initial consultation, where we determine your desires and needs and evaluate your environment and budget. From there we develop a personalized plan that is geared toward providing you with the most possible value.
• Onsite Audit: We’ll conduct a complimentary data center health check to determine the current state of your equipment and provide you with a list of recommended resolutions to any issue we discover.
• Contract Writing: Our contracts are unique to each customer, and they’re simple. Your contract will be easy to understand and include everything discussed during consultation—one contract covers all of your support through CentricsIT.
• Parts Sparing: Once a contract is signed, we’ll start sparing parts for your data centers at local secure stocking depots or onsite if preferred.
• Customer Portal Training: We’ll help you get up and running with our robust customer portal. We’ll teach you how to log trouble tickets online an manage all of your assets.
• SLA Delivery: The moment you log a trouble ticket, your issue becomes our priority.

CentricsIT is a single, trusted resource for global IT services, including PMO and IT field services, third-party maintenance, IT asset disposition and global product distribution.

Featured in Gartner research and trusted by some of the world’s most admired companies, CentricsIT has built a reputation for exceptional service delivery and innovation in IT lifecycle management strategy over more than a decade. Our global capabilities enable a transformational level of vendor consolidation in IT that streamlines operational processes and improves business efficiency to maximize your IT resources.

We support hardware from all major OEMs.