IBM Netezza Support and Services from CentricsIT

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IBM Netezza Support and Services from CentricsIT2020-04-21T12:40:57-04:00
End-of-Support is near for Netezza Striper Gen 2 N2002 models.
IBM Netezza EOS Deadline - Act Now!
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IBM Netezza Support – Know Your Options

IBM ended support for Netezza models – TwinFin (all N1001 versions) and Stripers (all N2001 versions) on June 30th, 2019.  All Striper Gen 2 N2002 models are going end-of-support on June 30th 2020. In typical OEM fashion, they suggest that upgrading to the next generation Sailfish is the only solution to meet your current needs. But what if your company isn’t ready to make the switch and begin the hardware refresh process?

A Different Solution to IBM Netezza Support: Third-Party Maintenance

Many organizations currently pay for OEM maintenance based on brand equity alone, but there’s no cause to scramble to plan a technology refresh just because the OEM has declared EOS. 

CentricsIT is uniquely positioned as one of the only multi-vendor IT hardware and support suppliers with global reach. Our global TPM services support everything from EOS equipment like Netezza’s Skimmer, TwinFin, and Striper to the latest and greatest models just released by OEMs.

CONTACT US TODAY TO DISCUSS YOUR OPTIONS


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OFF OEM Support List Prices, Depending on Product Line
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Minutes to Address Any Customer Support Ticket, 24x7x365
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Active Secure Stocking Locations Positioned Strategically for Each Client
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Countries Worldwide Where We Provide Support for Our Customers

Why Choose CentricsIT?

  •  CentricsIT has IBM Netezza Twinfin and Striper test beds for QA on replacement parts.
  • We reduce Netezza support costs and offer discounts for multi-year maintenance contracts.

  • Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans.

  • There is no price increase for the life of your Netezza equipment.

  • We have offices and secure stocking depots positioned across the world.

  • We relieve the pressure to re-platform before the End-Of-Service date and will extend the lifecycle of your current IBM Netezza equipment.

  • We offer same-day responses on all quotes.

  • Our on-site field engineers are experienced with Netezza end-of-service products.

  • We spare all parts ourselves and house them local to you, wherever you are.

  • We value relationships and know all of our customers by name—you’re more than just an account to us.

Count on CentricsIT for Customizable and Affordable Netezza Support

CentricsIT assists companies of all sizes around the world to better manage their data centers. We provide IT hardware support services for all of the leading equipment manufacturers, including IBM.

Whether you are switching your Netezza equipment reaching EOS or your entire infrastructure to third-party maintenance (TPM), your company will reap the benefits of our provided Netezza support.

TPM enables you to take back control of your refresh cycle from IBM without sacrificing the support quality. At CentricsIT, we work on the same 24x4x7 SLAs as the OEMs to ensure that when your company makes the switch to third-party maintenance, you will see an improvement in SLA delivery time.

At CentricsIT, we don’t offer one-size-fits-all maintenance plans. Our SLAs are customized to the client’s unique needs. Our team works closely with yours to identify infrastructure components best suited for TPM, design SLAs that optimize cost without increasing risk, determine where necessary spares will be securely stocked in one of our global secure stocking locations, and assess whether an onsite engineer is necessary for your environment.

Frequently Asked Questions Related to Netezza Support Services from CentricsIT

How quickly can we get spares and new parts?2020-04-15T17:39:35-04:00

The CentricsIT parts sparing program gives you access to high failure-rate parts before you even need them. Our parts sparing procedures ensure that every component is accounted for and backed-up, reducing data center downtime in the event of a problem. Our procedure includes an onsite data center analysis of each machine, its configurations, and parts across all data center locations. Once all components are analyzed and higher failure rate components are identified, we supply spares accordingly in our secure stocking locations, strategically positioned all over the world. We can also provide onsite spares for mission-critical equipment that you would prefer to be stored in-house.

Our global IT hardware distribution status gives us access to products and parts across manufacturers. This allows us to fulfill your needs much quicker than working with each individual OEM. You will have access to replacement parts at a moment’s notice.

Why should I choose CentricsIT over IBM for Netezza Support?2020-04-16T12:08:43-04:00

A recent statistic put out by IBM itself indicates that, on average, 70% of a company’s IT budget is spent on IT maintenance. Many organizations currently pay for OEM maintenance based on brand equity alone, but there’s no cause to scramble to plan a technology refresh just because the OEM has declared EOS.

As an IT decision maker, you know how critical downtime is for your infrastructure hardware. You still need expertise readily available to get you back up and running should your early-gen Netezza EOS hardware experience an issue. But that doesn’t mean you need to pull your engineers off of strategic tasks when to handle routine support or find spares. Netezza third-party maintenance enables companies to maintain support on their EOS, EOL, and EOSL equipment, taking back control of their refresh schedule from the OEM.

Recommended by Gartner for IT cost optimization, third-party maintenance (TPM) offers clients 40-70% off OEM support prices. And because we understand how critical your Netezza data warehouse downtime can be, our four-hour response window includes Help Desk ticket submission, call back, and deployment.

How do your SLAs compare to the OEM?2020-04-21T12:27:47-04:00

CentricsIT offers a variety of Service Level Agreement options that allow you to choose a solution that fits your business’ needs and budget.

There are no penalties for adding or deleting equipment on your contract, so you can adjust your SLA penalty-free anytime. Our 24 x 7 x 365 phone support is standard across all SLAs, and we assign a certified engineer to all support tickets within thirty minutes of submission.

We can also create a custom SLA to reflect your unique maintenance needs. For instance, four-hour response time means we are on site with the part in hand, and NBD means parts are guaranteed to arrive before noon on the following business day.

The CentricsIT customer portal hosts all your contract information (SLA, nicknames, S/N, etc.) and allows you to submit trouble tickets online. Our team monitors the trouble ticket system around the clock and will ensure a quick resolution to your issue.

What is your TPM onboarding process?2020-04-21T12:26:51-04:00

We approach each new prospective customer as an individual company with unique needs. That is why our process involves contract negotiation and SLA fulfillment procedures that are consultative and communication-focused.

  • Consultation: We start with the initial consultation, where we determine your desires and needs and evaluate your environment and budget. From there we develop a personalized plan that is geared toward providing you with the most possible value.
  • Onsite Audit: We’ll conduct a complimentary data center health check to determine the current state of your equipment and provide you with a list of recommended resolutions to any issue we discover.
  • Contract Writing: Our contracts are unique to each customer, and they’re simple. Your contract will be easy to understand and include everything discussed during consultation—one contract covers all of your support through CentricsIT.
  • Parts Sparing: Once a contract is signed, we’ll start sparing parts for your data centers at local secure stocking depots or onsite if preferred.
  • Customer Portal Training: We’ll help you get up and running with our robust customer portal. We’ll teach you how to log trouble tickets online an manage all of your assets.
  • SLA Delivery: The moment you log a trouble ticket, your issue becomes our priority.
What other core services do you offer besides third-party maintenance?2020-04-16T12:10:52-04:00

CentricsIT is a single, trusted resource for global IT services, including PMO and IT field services, third-party maintenance, IT asset disposition and global product distribution.

Featured in Gartner research and trusted by some of the world’s most admired companies, CentricsIT has built a reputation for exceptional service delivery and innovation in IT lifecycle management strategy over more than a decade. Our global capabilities enable a transformational level of vendor consolidation in IT that streamlines operational processes and improves business efficiency to maximize your IT resources.

What other hardware do you support?2020-04-15T17:46:21-04:00

We support hardware from all major OEMs.

SERVERS/STORAGE NETWORKING PBX/IP TELEPHONY MOBILE
Brocade HPE 3Com Alcatel Nokia Apple
Cisco IBM Brocade AT&T Panasonic Microsoft
Dell NetApp Cisco Avaya Siemens
EMC Oracle/Sun HPE Ericsson Nortel
Fujitsu Juniper LG
Hitachi Dell NED

Supported IBM Netezza Models and EOS Dates

IBM Netezza Model Name Model EOS Date
IBM Netezza Skimmer N100-1 30-Jun-19
IBM Netezza TwinFin 3 N1001-002 30-Jun-19
IBM Netezza TwinFin 6 N1001-005 30-Jun-19
IBM Netezza TwinFin 12 N1001-010 30-Jun-19
IBM Netezza TwinFin 18 N1001-015 30-Jun-19
IBM Netezza TwinFin 24 N1001-020 30-Jun-19
IBM Netezza TwinFin 36 N1001-030 30-Jun-19
IBM Netezza TwinFin 48 N1001-040 30-Jun-19
IBM Netezza TwinFin 72 N1001-060 30-Jun-19
IBM Netezza TwinFin 96 N1001-080 30-Jun-19
IBM Netezza TwinFin 120 N1001-100 30-Jun-19
IBM Netezza Striper 3 N2001-005 30-Jun-19
IBM Netezza Striper 6 N2001-010 30-Jun-19
IBM Netezza Striper 12 N2001-020 30-Jun-19
IBM Netezza Striper 24 N2001-040 30-Jun-19
IBM Netezza Striper Gen 2 N2002-002 30-Jun-20
IBM Netezza Striper 3 Gen 2 N2002-005 30-Jun-20
IBM Netezza Striper 6 Gen 2 N2002-010 30-Jun-20
IBM Netezza Striper 12 Gen 2 N2002-020 30-Jun-20
IBM Netezza Striper 24 Gen 2 N2002-040 30-Jun-20
IBM Netezza Mako 1/4 rack N3001-002 10-Apr-23
IBM Netezza Mako 3 N3001-005 10-Apr-23
IBM Netezza Make 6 N3001-010 10-Apr-23
IBM Netezza Mako 12 N3001-020 10-Apr-23
IBM Netezza Mako 24 N3001-040 10-Apr-23
IBM Netezza Mako 48 N3001-080 10-Apr-23

Third-Party Maintenance Success Stories

“It’s always nice to get more than what you want AND save money!

“We discussed with our CentricsIT rep exactly what we needed, and they came back to us with more than we initially were looking at buying and saved us over 60%. We were amazed!”– IT Manager, Large Southeast Manufacturing Company

“CentricsIT stood out immediately because of their pricing. They blew the other companies out of the water. Furthermore, their customer service and attention to detail was fantastic. Our rep is available to us 24/7. You could even say that he’s an extension of our IT team.”

IT Director, Global Company in Software Vertical

“Price was definitely the biggest factor, but I have to say that I am always impressed with how quickly I get a response when requesting a quote from CentricsIT. With CentricsIT, I usually get a quote back within 30 minutes or at the very least, by end of business day. That’s a great way to do business.”

Enterprise Network Engineer, Global Company in Healthcare Industry

Our Netezza Support and Maintenance Philosophy Advantage

We believe that it doesn’t make sense to pay more money to maintain older data center hardware. When manufacturers increase your maintenance costs because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need. Parts are cheaper and easier to source for older hardware, and the pool of trained technicians that have been around for years is larger. That is why our data center hardware maintenance service options make more sense for your business.

CentricsIT is able to support your IBM Netezza equipment under customizable service levels completely designed for your requirements. There are no penalties for adding or deleting equipment on your contract, so you can adjust your support levels penalty-free anytime.

If you need an engineer onsite to fulfill your technical support request—no problem. We have a wide network of engineers all over the world. They are experienced with all the leading manufacturers product lines.

Our approach to support enables us to maintain all of your hardware across manufacturers through one call and one contract.

WE’VE GOT YOU COVERED 24 X 7 X 365 WORLDWIDE

Learn how CentricsIT can help your company save 40-70% on IBM Netezza support services. Request a free consultation today, and one of our support specialists will respond within one (1) business day.