FixIT: Oracle Error Code SPX86-8002-2J

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FixIT: Oracle Error Code SPX86-8002-2J

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Oracle Error Code SPX86-8002-2J.

Recently we had a support call about an Oracle X4-2L that had been working adequately for months but then randomly powered itself down without warning.

 

X4-2L

fixit-SPX86-8002-2J

The error was as follows:

fault.chassis.domain.boot.power-off-unexpected SPX86-8002-2J

The customer also claimed they would get a CPU error for P1.  The customer diagnosed this as a faulty CPU module and replaced the “faulty” CPU.  The server ran fine for a few more months. However, eventually the same fault returned.

The description for this fault is “Power to server not available” and Oracle’s description is:

Type

Fault

fault.chassis.domain.boot.power-off-unexpected

Severity

Critical

Description

Message ID: SPX86-8002-2J indicates that the ILOM fault manager has received
an error report indicating power is not available to the server due to a malfunctioning
component detected by the complex programmable logic device (CPLD).

The server is unable to power-on and may be caused by a firmware defect or faulty hardware. This event can happen at any time, but usually occurs early in the boot process. Recommendation is to upgrade ILOM firmware prior to any hardware replacement. The boot process is monitored to make sure that no hangs or unlimited boot retries occur. Error reports are issued when various milestones in the server boot process are reached. When a milestone is not reached, a fault is diagnosed so platform services can retry the boot process.

However, this description is fairly vague.  The actual failure in this particular case was the system board or motherboard.  This can be difficult to diagnose because this fault could be triggered for a multitude of reasons across many different Oracle system types.  The next logical error code listed indicated a component (CPU P1) that was actually not faulty at all.

For the following systems, we found that the system board is most likely suspect when this error code is generated.

Sun Fire X2270 M2
Sun Fire X4170 M2
Sun Fire X4270 M2
Sun Fire X4470
Sun Fire x4470 M2
Sun Fire X3-2
Sun Fire X3-2L
Sun Fire X4-2
Sun Fire X4-2L

Error Code

CPU P1

Oracle Automated Response

The chassis wide service required LED will be illuminated.

Impact

Server will not be able to power-on.

Suggested Action for System Administrator

Update system firmware to the latest available version and clear the fault.

If problem persists, please contact CentricsIT for further assistance.

Want more out of your hardware support? Contact a Support Specialist at CentricsIT to employ a more proactive approach to your IT lifecycle management.

2018-08-02T13:42:58-04:00