TPM

/Tag: TPM

Five Questions to Ask Your Third-Party Maintenance Provider

Change can be unnerving, especially when it involves the maintenance and support of your enterprise hardware. You trust the OEM to take care of your equipment, but the support costs are beginning to take a toll now that EOL has been called on your equipment. You need to find an alternative. One that doesn’t charge a premium. But one that provides the same level of service and the same quality replacement parts that you had before. To help calm your mind, we've put together a few questions to help you properly vet a potential Third-Party Maintenance (TPM) vendor. Five Key Questions to Ask Before You Sign 1.   How Global Are You? Considerations: If you are a multinational company, you need a vendor that can support you and have boots on [...]

Comparing OEM Support vs Third-Party Maintenance: Five Questions to Ask

Despite the cost savings and extended support windows offered by third-party maintenance (TPM) vendors, you might prefer your original equipment manufacturer’s processes and support protocols. But why, exactly, is that? Before you grit your teeth and pay the OEM premium, you owe it to yourself to compare OEM support vs. TPM to determine which service delivery model meets your real needs. Here are a couple questions that we recommend you ask any prospective maintenance provider. 1.  When is EOL/EOSL on all my machines? OEM: Although the OEMs offer maintenance for the first several years of the hardware’s lifecycle, they will eventually pull support entirely once they announces final EOSL. Because the OEM will no longer be manufacturing, procuring, or refurbishing replacement parts, it is unable to sustain your legacy equipment [...]

Global Third-Party Maintenance – Hardware Isn’t Dead

Hardware’s not dead. But you need a vendor with global support to monitor it. It's time to think global third-party maintenance. Cloud is far from the cure-all that its IT buzzword has been inflated to. The reality is that most organizations are still running on a hybrid IT model—you will be hard-pressed to find either a 100% cloud or 100% on-premise business. Consequently, failing to pay the proper attention to the hardware you have on-premise can be a costly mistake. When you throw all your attention and resources at cloud, you miss out on critical opportunities in-house. The Realities of the Virtual and the Physical Realms Cloud can be more expensive than IT teams anticipate. Optimizing your cloud usage is key, especially when considering the cost and complexities of legacy app [...]

Strategic Hardware and IT Support Recommendations from Gartner

Latest Gartner research identifies opportunities for IT leaders to reduce TCO The two goals at the top of every IT purchasing decision maker’s list are: 1) reduce costs and 2) extend the functional life of IT assets. Easy, right? We’re kidding. Achieving bottom-line oriented goals while keeping up with the technical demands of a modern data center is among the most challenging aspects of an IT leader’s job. That’s why data center and procurement leaders turn to resources like Gartner. Gartner Research is a highly influential leader in technology business insights, and the analysts at Gartner frequently release detailed reports covering everything from top technologies to trends in managed services. One of Gartner’s most recent reports, titled “Used Hardware Resellers Offer Hardware and Support Cost Savings,” identifies opportunities for IT leaders to [...]