third party maintenance

/Tag: third party maintenance

Third-Party Maintenance for IBM Netezza Reaching EOS

IBM is Pushing Early-Gen Netezza Users to Refresh—Know Your Options IBM recently announced the End-of-Support (EOS) date for the first three generations of Netezza products as June 30th, 2019. With this announcement, organizations using Skimmer (version N100-1), TwinFin (all N1001 versions), and Striper (all N2001 versions) are being pushed to begin the refresh process for hardware that still provides value. But companies have more options than spending massive amounts of CAPEX to refresh their data storage and analytics environments. IBM’s latest announcement is indicative of the typical OEM philosophy to force companies into a refresh, even organizations that aren’t ready to make the transition. With mission critical systems and complicated legacy applications still running on IBM Netezza EOS hardware, companies are now faced with an expedited refresh or loss of [...]

Knowing Your Options for Cisco Nexus 7000 End of Life

It seems like just yesterday that your Cisco Nexus 7000 was a brand-new product, but EOL for the Nexus 7000 was announced back in August of 2013, and EOSL was called the following year. More recently, it was announced that the last day to renew your support contracts was mid-November of this year, and the last day that you will receive “applicable service and support” from Cisco will be August 31, 2019. In short, the 7000s are well on their way to complete OEM retirement. But those 7000s could still be going strong in your environments. If you don’t have any complaints about performance or production, why fix what isn’t broken? Choosing to Take the Replacement Route In short, the Cisco Nexus 7700s are the most straightforward drop-in replacement solution [...]

Five Questions to Ask Your Third-Party Maintenance Provider

Change can be unnerving, especially when it involves the maintenance and support of your enterprise hardware. You trust the OEM to take care of your equipment, but the support costs are beginning to take a toll now that EOL has been called on your equipment. You need to find an alternative. One that doesn’t charge a premium. But one that provides the same level of service and the same quality replacement parts that you had before. To help calm your mind, we've put together a few questions to help you properly vet a potential Third-Party Maintenance (TPM) vendor. Five Key Questions to Ask Before You Sign 1.   How Global Are You? Considerations: If you are a multinational company, you need a vendor that can support you and have boots on [...]

Gartner’s Take on IT Cost Optimizations with Third-Party Maintenance

Your CFO probably doesn’t have a thorough understanding of what occurs in the data center from day-to-day. That’s okay. It’s not your CFO’s job. But that means, when you need budgetary approval for upcoming IT projects, you might need to make a case for other cost optimization strategies before you can make your new budget pitch. To address this need, Gartner, in its guide “IT Cost Optimization Principles” shares best practices for how to optimize your IT spend and maximize business value without compromising production. Gartner’s answer? Third-party maintenance. Gartner’s IT Cost Optimization Principles In addition to conducting over a decade of IT cost optimization research, Gartner also analyzed the “results of multiple national and regional recessions [and] the Great Recession” to establish a practical methodology for IT leaders and [...]

Comparing OEM Support vs Third-Party Maintenance: Five Questions to Ask

Despite the cost savings and extended support windows offered by third-party maintenance (TPM) vendors, you might prefer your original equipment manufacturer’s processes and support protocols. But why, exactly, is that? Before you grit your teeth and pay the OEM premium, you owe it to yourself to compare OEM support vs. TPM to determine which service delivery model meets your real needs. Here are a couple questions that we recommend you ask any prospective maintenance provider. 1.  When is EOL/EOSL on all my machines? OEM: Although the OEMs offer maintenance for the first several years of the hardware’s lifecycle, they will eventually pull support entirely once they announces final EOSL. Because the OEM will no longer be manufacturing, procuring, or refurbishing replacement parts, it is unable to sustain your legacy equipment [...]

Our Disruptive Approach to IT Lifecycle Management

The logistics necessary to sustain your enterprise IT lifecycle management processes are considerable. To continue production and keep your infrastructure optimized, you have to choose between one of two difficult options: Muscle through and coordinate IT operations yourself with your already-lean IT team. Outsource your IT operations to a large-scale management corporation. But which option should you choose? Working with What You’ve Got In-house management can be costly, stressful, and inefficient, especially if you already have a lean IT team. If it’s all you can do to keep your current IT infrastructure “well-oiled,” it becomes impractical to think about digital transformations or advances towards more complex cloud initiatives. Simply put, if your (very expensive W2) L5 engineers are stuck doing laptop battery troubleshooting, then they don’t have the time to [...]

Aligning ITIL and Managed Services

You have customized processes. And, like many others, you might have heavily relied on ITIL and managed services vendors to inform your operations. While some of those procedures and “to do’s” can be automated through your network tools, some can’t. So, to relieve the burden on your IT team, you contract with a managed services vendor to help. So, You’ve Established Your Processes. Now What? ITIL shows you where you have gaps in your IT operations, so you must find ways to fill in those gaps effectively and economically. Many companies opt to contract with support vendors to supplement where automation or their IT team can’t. But what do you lose when that vendor doesn’t have the bandwidth (or the care) to conform to your pre-established ITSM management flow? If [...]

Do You Have an Insurance Policy versus a Maintenance Plan?

In the competition between an insurance policy versus a maintenance plan, having a maintenance plan for your hardware will always win out. But are you using your OEM’s limited warranty from your initial hardware purchase as your maintenance plan? When you rely on limited warranties and complimentary service bundles for support, you don’t have a maintenance plan. You currently have what we like to call a “hardware insurance policy.” And this differs from a “maintenance plan” in that it is much more expensive and less efficient for your operations. Here’s why. The OEM’s (Severely) Limited Warranties When you contract with Original Equipment Manufacturers (OEMs) for your procurement needs, they provide you with brand new equipment. Upon initial purchase, it comes with a discounted and sometimes even “complimentary” service bundle. It’s [...]

CentricsIT cited in 2017 Gartner Research on Third-Party Maintenance

Gartner releases reports titled, “Competitive Landscape: Partnering with Third-Party Maintenance Providers for Data Center and Network Maintenance Cost Optimization" and "Market Guide for Data Center and Network Third-Party Hardware Maintenance," both authored by Christine Tenneson CentricsIT has been helping its clients maximize their investments in the data center for more than a decade, and a significant part of our strategic approach is identifying opportunities to reduce maintenance spend. We’ve helped companies of all sizes, from every vertical, realize maintenance savings from 40-80%. Maintenance and support costs are widely known to comprise around 70% of the average company’s IT budget, leaving very little room for upgrades and investments in future-ready technology. Maintenance costs can cripple innovation, which can have serious ramifications that no organization can afford. Network and data security is [...]

FAQ: Dell-EMC Merger

Dell is merging with EMC – how does this affect you? As of October 12 2015, Dell announced it would be merging with EMC. The Dell-EMC merger has been named the biggest technology merger in history with a price tag set at $67 billion. With such a large deal at hand, we must assume that some changes will be made as the companies form this new epic technology conglomerate. There are many questions to be answered, and CentricsIT is here to try and bridge some of those gaps. What will be the name of the company after the merge? Earlier this month, while speaking at the EMC World in Las Vegas, Dell CEO Michael Dell revealed that the new name will be Dell Technologies. How long should I expect for the transition [...]