On-Demand Field Engineering

Home/Tag: On-Demand Field Engineering

Five Questions to Ask Your IT Field Services Provider

You’ve already determined to outsource a percentage of your IT tasks to alleviate pressure on your in-house teams. However, not all “full lifecycle” vendors can deliver fully—and globally—on their promises. For multinational companies, contracting with a different IT field services provider for each of your locations adds logistical complications and increasingly complex vendor obligations. Global companies need a global IT field services solution that can help them anywhere, anytime they need a partner to fill in the gaps. But not every “global” IT field services provider can truly fulfill your international outsourcing needs, and not every field services provider can rise to the challenges your company has. That’s why it’s essential to appraise your options before signing on with a new IT field services provider. Here are five key questions [...]

The Human Cloud: Scalable IT Teams

The IT industry operates with ever-tightening budgets, swiftly diminishing workforces, and a constant pressure to innovate. In order to keep up with the pace of digital transformation, you must keep your IT teams trim, yet versatile, requiring your technicians to cover numerous specialties at each of your locations. Often, you have just enough engineering talent on your payroll for day-to-day operations. You’re maintaining… But that’s not enough to stay ahead of your competitors. What happens when downtime strikes, breaches occur, or cloud projects arise? For one, you have your CFO to convince. But where do you ultimately find the bandwidth to accomplish your critical IT tasks? The Human Cloud What if your IT team was as scalable and efficient as your cloud infrastructure? When demand is higher at certain sites, [...]

The Rise of Contingent IT Labor

The deployability of W2 resources, and the increasing pressures placed on IT teams has led to a drastic increase in contingent IT labor. A 2017 study shows that 90% of companies are using contingent labor to get work done, and 51% of companies use contractors “frequently or consistently.” Why the necessary rise in labor? Your environments are getting more complicated. And you increasingly need a broader spectrum of IT support than your salaried employees can provide. Virtualization, remote support, and cloud environments may seem like cure-all for your in-house IT ops needs, but the fact remains that 30% of IT tasks still need completion physically. Until a purely automated cloud option becomes available, you will still need physical (and technically capable) hands in your data centers. Problem-Solving with Contingent IT [...]

Evaluating Global On-Demand Field Engineering Services

As the IT manager of a multi-location company, you are no stranger to “doing more with less.” So why haven't you explored global on-demand field engineering services? With an ever-tightening budget, you must staff each of your global sites, maintain all physical and virtual environments, and somehow deliver on the latest projects requested by upper management. You need to establish a more sustainable IT labor framework to maintain production and meet your goals over the next decade—without overspending or running your workforce ragged. The Gradients of IT Labor Full-Time, In-House Theoretically, you could have every IT expert you conceivably needed in-house, duplicated across all locations. While this would ensure immediate, hands-on expertise for every downtime crisis, maintenance endeavor, and project initiative, it would also mean millions of dollars in yearly [...]