Field Services

/Tag: Field Services

What to Expect During a Traditional Rack-and-Stack Project

It doesn’t make sense to have your L4 engineers stop work on a critical cloud migration and dedicate (over-qualified) time to rack-and-stack operations. You can’t afford to under-utilize your high-level full-time team for routine projects that could easily be handled by less expensive expertise. With an engineering talent gap affecting teams globally, 90% of organizations are turning to contingent labor to get work done. If you haven’t worked with an outsourced field services provider before, here’s what to expect during an outsourced traditional rack-and-stack. What Information Should You Share Before the Rack-and-Stack Project Begins? Discovery Stage Whether you are consolidating data centers or deploying all-new hardware, the service provider will need a detailed equipment list to scale qualified engineers to the task at hand. This will enable field service providers [...]

Microsoft Pushes Users to Windows 10

This post on Windows 10 migration announcements was contributed by CentricsIT Global Services Executive Don Pettingill. Pettingill works from the CentricsIT office in Charlotte, NC (USA). Haven’t made the migration to Windows 10 yet? That could cost you. Microsoft recently announced a new annual fee for Windows 7 support effective as of January 2020—a fee that will increase in price every year. With this announcement, many organizations are rushing to plan their transition to Windows 10. The level of complexity to achieve a successful migration varies greatly from organization to organization, group to group within a given organization, as well as user by user. As such, these organizations face the risk of having operations and users’ productivity heavily impacted during the migration initiative. Horror stories of users facing downtime and other issues for [...]

The Rise of Contingent IT Labor

The deployability of W2 resources, and the increasing pressures placed on IT teams has led to a drastic increase in contingent IT labor. A 2017 study shows that 90% of companies are using contingent labor to get work done, and 51% of companies use contractors “frequently or consistently.” Why the necessary rise in labor? Your environments are getting more complicated. And you increasingly need a broader spectrum of IT support than your salaried employees can provide. Virtualization, remote support, and cloud environments may seem like cure-all for your in-house IT ops needs, but the fact remains that 30% of IT tasks still need completion physically. Until a purely automated cloud option becomes available, you will still need physical (and technically capable) hands in your data centers. Problem-Solving with Contingent IT [...]

Evaluating Global On-Demand Field Engineering Services

As the IT manager of a multi-location company, you are no stranger to “doing more with less.” So why haven't you explored global on-demand field engineering services? With an ever-tightening budget, you must staff each of your global sites, maintain all physical and virtual environments, and somehow deliver on the latest projects requested by upper management. You need to establish a more sustainable IT labor framework to maintain production and meet your goals over the next decade—without overspending or running your workforce ragged. The Gradients of IT Labor Full-Time, In-House Theoretically, you could have every IT expert you conceivably needed in-house, duplicated across all locations. While this would ensure immediate, hands-on expertise for every downtime crisis, maintenance endeavor, and project initiative, it would also mean millions of dollars in yearly [...]