Professional Services

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The Data Security Benefits of On-Site Data Destruction

There is no “out of sight; out of mind” when it comes to latent data. In the age of breaches, companies can’t take risks when it comes to data security and data destruction. Dispose of your hardware without properly sanitizing the drives first, and you leave your company open, not only to data breaches, but also to heavy fines and legal repercussions. It’s likely that you don’t have the in-house equipment or expertise to conduct proper sanitization yourself, so you will need to outsource these tasks to an external vendor. And if your compliance plans require on-site data destruction, then that vendor will need to come to you. Get Secure Data Destruction to Come to You There’s no need to move equipment off-site. You can bring data security directly to [...]

The Human Cloud: Scalable IT Teams

The IT industry operates with ever-tightening budgets, swiftly diminishing workforces, and a constant pressure to innovate. In order to keep up with the pace of digital transformation, you must keep your IT teams trim, yet versatile, requiring your technicians to cover numerous specialties at each of your locations. Often, you have just enough engineering talent on your payroll for day-to-day operations. You’re maintaining… But that’s not enough to stay ahead of your competitors. What happens when downtime strikes, breaches occur, or cloud projects arise? For one, you have your CFO to convince. But where do you ultimately find the bandwidth to accomplish your critical IT tasks? The Human Cloud What if your IT team was as scalable and efficient as your cloud infrastructure? When demand is higher at certain sites, [...]

The Rise of Contingent IT Labor

The deployability of W2 resources, and the increasing pressures placed on IT teams has led to a drastic increase in contingent IT labor. A 2017 study shows that 90% of companies are using contingent labor to get work done, and 51% of companies use contractors “frequently or consistently.” Why the necessary rise in labor? Your environments are getting more complicated. And you increasingly need a broader spectrum of IT support than your salaried employees can provide. Virtualization, remote support, and cloud environments may seem like cure-all for your in-house IT ops needs, but the fact remains that 30% of IT tasks still need completion physically. Until a purely automated cloud option becomes available, you will still need physical (and technically capable) hands in your data centers. Problem-Solving with Contingent IT [...]

Evaluating Global On-Demand Field Engineering Services

As the IT manager of a multi-location company, you are no stranger to “doing more with less.” So why haven't you explored global on-demand field engineering services? With an ever-tightening budget, you must staff each of your global sites, maintain all physical and virtual environments, and somehow deliver on the latest projects requested by upper management. You need to establish a more sustainable IT labor framework to maintain production and meet your goals over the next decade—without overspending or running your workforce ragged. The Gradients of IT Labor Full-Time, In-House Theoretically, you could have every IT expert you conceivably needed in-house, duplicated across all locations. While this would ensure immediate, hands-on expertise for every downtime crisis, maintenance endeavor, and project initiative, it would also mean millions of dollars in yearly [...]

The Advantages of Hardware-as-a-Service: A Better Way to Manage Hardware

Despite the industry’s mad dash towards cloud, your company still needs hardware to continue its IT operations and to meet project goals. If you’re not already, you should be considering the advantages of Hardware-as-a-Service. As much as you want to move towards virtualization, you need to continue to be smart about your hardware sourcing and project management strategies. There are better ways to do it than you’re doing them now—ways that free up OPEX, reduce logistical strain, and better prepare you for future cloud migrations. The Current Method Right now, you’re probably working from the same sourcing models that you started your company with. Which, arguably, worked for a time, but the industry is accelerating, and you must keep up with client demand and technological advancement—all without overstepping the bounds [...]

Our Disruptive Approach to IT Lifecycle Management

The logistics necessary to sustain your enterprise IT lifecycle management processes are considerable. To continue production and keep your infrastructure optimized, you have to choose between one of two difficult options: Muscle through and coordinate IT operations yourself with your already-lean IT team. Outsource your IT operations to a large-scale management corporation. But which option should you choose? Working with What You’ve Got In-house management can be costly, stressful, and inefficient, especially if you already have a lean IT team. If it’s all you can do to keep your current IT infrastructure “well-oiled,” it becomes impractical to think about digital transformations or advances towards more complex cloud initiatives. Simply put, if your (very expensive W2) L5 engineers are stuck doing laptop battery troubleshooting, then they don’t have the time to [...]

Experience Matters: IT Engineering Types and Levels Explained

Understanding the different levels of IT engineering that a company offers can quickly become confusing. However, it’s a necessary part of understanding the value that they can provide in augmenting your IT team. That’s why we’ve put together a simple guide to explaining how we define the most common IT engineering types and levels. When it comes to IT engineers, we know that experience can make all the difference. But experience in what areas? Not all IT experience translates. Unfortunately, it can be hard to draw clear lines around the type of IT work that your generalist engineers do. Deskside, Data Center, and Connectivity: Understanding Engineering Specialties Before we get into the different types of engineering we offer, it’s important to understand the distinctions between deskside and data center services. [...]

Aligning Vendor Expectations for a Successful Outsourced IT Project

Finding the right vendor for your next outsourced IT project like: Digital transformation initiatives Datacenter moves Hardware disposition strategies Data sanitization protocols … is not a light decision. What you don’t want is to contract with a vendor who can meet some of your needs, but not others—and for them to not be upfront with you about that reality. In these cases, especially if the communication between you and your vendor is not as clear as you thought it was, you might need to do some vendor-realignment halfway through your project timeline. By clarifying the project scope and success conditions in advance, you can minimize wasted effort and dramatically reduce missed timelines. Here’s how our team ensures that an outsourced IT project’s expectations align with the final deliverables. Let’s Start [...]

Engineer Vetting Times Are Changing: One Size Does Not Fit All

The days of “jack of all trades” has come to an end within the IT operational services space. The high degree of fragmentation and complexity makes it near impossible for one resource to be able to do all things IT, making engineer vetting challenging. In addition to evaluating technical capabilities, an individual’s fit for the environment can overshadow the capabilities of many of today’s IT field services vendors.  There are significant differences in the soft skills necessary to deliver data center/back office services as compared to those attributes needed to deliver client-facing services, and a good engineer vetting process will allow you to find that perfect fit. The CentricsIT Engineering team has developed a very stringent engineer vetting process where our experts evaluate current skills, understand individual temperament, and analyze [...]

The Value of On Demand Field Engineering Services

This post was contributed by CentricsIT Global Services Executive Don Pettingill and Account Executive Evan Arison. Pettingill and Arison work from the CentricsIT office in Charlotte, NC (USA). Technology organizations continuously struggle with the short term incremental needs of their incident and request management service offerings.  The challenge to deliver high quality consistent outcomes continues to increase in difficulty as organizations grow globally and attempt to align a plethora of vendors and service providers to cover the spectrum of physical presence needs present within IT organizations. Today, it is not uncommon for a mid-sized global organization to have more than 50 technology partners to cover their geographic footprint and have the right repository of skills needed to address any need.  Technology providers have continued to become specialists within given technology disciplines [...]