Professional Services

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Five Questions to Ask Your IT Field Services Provider

You’ve already determined to outsource a percentage of your IT tasks to alleviate pressure on your in-house teams. However, not all “full lifecycle” vendors can deliver fully—and globally—on their promises. For multinational companies, contracting with a different IT field services provider for each of your locations adds logistical complications and increasingly complex vendor obligations. Global companies need a global IT field services solution that can help them anywhere, anytime they need a partner to fill in the gaps. But not every “global” IT field services provider can truly fulfill your international outsourcing needs, and not every field services provider can rise to the challenges your company has. That’s why it’s essential to appraise your options before signing on with a new IT field services provider. Here are five key questions [...]

The Benefits of Working with Licensed Customs Brokers in Supply Chain

International shipments already come with heavy logistical burdens to shoulder in-house. Even the smallest error or miscalculation on your end could cause your time-sensitive hardware shipment to be detained at the border—not to mention the penalties and added fines you could accrue as a result. This logistical burden isn’t one that many companies are equipped to take on. That’s why organizations prefer to work with licensed customs brokers in supply chain. You need a more accurate and efficient way to ensure the seamless (and properly taxed) shipment of your critical hardware. Here's how a licensed customs broker expedites and helps to navigate the complexities of international shipments. Licensed Customs Brokers in Supply Chain: A Quick Overview A Licensed Customs Broker is licensed by U.S. Customs and Border Protection (CBP) after [...]

Global IT Lifecycle Management that Scales with You

Fundamentally, your business relies on the optimization of your IT infrastructure. This means that you need engineering talent to maintain the hardware and provide full IT lifecycle management—and you need high-quality talent across all of your sites. Staffing fully functional IT teams at each of your data centers is unrealistically expensive, and so is flying them all over the world to take care of every amber light. If you don’t have the in-house resources to sustain the critical functions of your global infrastructure, it could be time to consider partnering with a global IT solutions provider The Human Cloud Wouldn’t it be nice if you could scale your IT team like the resource pools in the cloud? That way—much like a cloud instance—you could increase your IT expertise on-demand and [...]

Identifying When It’s Time for a Wireless Survey

Wi-Fi has become a commodity that is rarely at the forefront of our minds, so organizations don't often think about when it might be time for a wireless survey until something goes wrong. Whether it’s because it isn’t available at all, or it’s too slow to keep up with our instantaneous demands, poorly optimized Wi-Fi is more than just an inconvenience. Enterprise Wi-Fi enables connectivity, drives production, and helps you stay competitive within your market. And over time, its poor performance can actually affect your bottom line. Here’s how you know it’s time for a Wi-Fi survey. When You’re Rolling Out a New Facility It should go without saying that you’ll need a wireless survey as you roll out a new facility or location. For new facility surveys, Wi-Fi expert [...]

What to Expect During a Traditional Rack-and-Stack Project

It doesn’t make sense to have your L4 engineers stop work on a critical cloud migration and dedicate (over-qualified) time to rack-and-stack operations. You can’t afford to under-utilize your high-level full-time team for routine projects that could easily be handled by less expensive expertise. With an engineering talent gap affecting teams globally, 90% of organizations are turning to contingent labor to get work done. If you haven’t worked with an outsourced field services provider before, here’s what to expect during an outsourced traditional rack-and-stack. What Information Should You Share Before the Rack-and-Stack Project Begins? Discovery Stage Whether you are consolidating data centers or deploying all-new hardware, the service provider will need a detailed equipment list to scale qualified engineers to the task at hand. This will enable field service providers [...]

Improving Project Management: Finding the Right Project Management Tools

Managing an IT project of any scale is a hassle, especially if you don’t have adequate visibility and control from your project management tools. Depending on the size of your company and the number of locations you are responsible for, you likely have multiple projects occurring—at different times, in different regions—that are in various stages of completion. Not only do you need to keep tabs on your in-house staff, you also need to juggle the management responsibilities of the numerous vendors you’ve contracted with. It’s a lot of moving parts, and there’s only one of you. CentricsIT believes in being completely transparent with our clients. That’s why we believe you deserve a better way to see and manage all of your projects in real-time, from one location. Project Management Intelligence [...]

Why Some Companies are Looking for Alternatives to Cloud

There’s no denying that cloud computing has its benefits. But, unfortunately, cloud is only truly beneficial when your applications and environments are fully optimized for it. If your company is still struggling to offset the costs of the migration and can’t seem to reduce your sky-high cloud bills each month, then it’s time to start triaging. Here’s why many companies are beginning to look for alternatives to cloud computing. Common Cloud Complexities that Have You Backtracking to Cloud Alternatives Consider the following cloud pain points: Customer Support and the Skills Gap Already-lean IT teams now must cover even more IT proficiencies. Because of this added strain, companies are turning to outsourcing to alleviate the pressure. With the current cloud and cybersecurity skills, finding the necessary expertise is proving difficult. Security [...]

Microsoft Pushes Users to Windows 10

This post on Windows 10 migration announcements was contributed by CentricsIT Global Services Executive Don Pettingill. Pettingill works from the CentricsIT office in Charlotte, NC (USA). Haven’t made the migration to Windows 10 yet? That could cost you. Microsoft recently announced a new annual fee for Windows 7 support effective as of January 2020—a fee that will increase in price every year. With this announcement, many organizations are rushing to plan their transition to Windows 10. The level of complexity to achieve a successful migration varies greatly from organization to organization, group to group within a given organization, as well as user by user. As such, these organizations face the risk of having operations and users’ productivity heavily impacted during the migration initiative. Horror stories of users facing downtime and other issues for [...]

Deciding When to Outsource Engineering

It’s not enough to simply keep pace with innovation; you also need to establish and maintain a competitive advantage. Many organizations are facing the decision of when to outsource engineering, but others are still determined to keep all IT operations in-house. Unfortunately, your IT team is already spread thin, so you need to find a sustainable solution that fills in IT gaps and enables your senior staff to refocus on more critical, strategic tasks. To determine whether you are outsourcing your IT needs efficiently, compare your operations to the following IT outsourcing checklist. 1.  How consistent are your IT needs? Do you have seasonal needs that require temporary staffing to handle the load? g. Increased support needs during fax filing, immigration law, retail (Christmas, holidays, etc.) Are you experiencing rapid [...]

The Data Security Benefits of On-Site Data Destruction

There is no “out of sight; out of mind” when it comes to latent data. In the age of breaches, companies can’t take risks when it comes to data security and data destruction. Dispose of your hardware without properly sanitizing the drives first, and you leave your company open, not only to data breaches, but also to heavy fines and legal repercussions. It’s likely that you don’t have the in-house equipment or expertise to conduct proper sanitization yourself, so you will need to outsource these tasks to an external vendor. And if your compliance plans require on-site data destruction, then that vendor will need to come to you. Get Secure Data Destruction to Come to You There’s no need to move equipment off-site. You can bring data security directly to [...]