Professional Services

/Professional Services

Microsoft Pushes Users to Windows 10

This post on Windows 10 migration announcements was contributed by CentricsIT Global Services Executive Don Pettingill. Pettingill works from the CentricsIT office in Charlotte, NC (USA). Haven’t made the migration to Windows 10 yet? That could cost you. Microsoft recently announced a new annual fee for Windows 7 support effective as of January 2020—a fee that will increase in price every year. With this announcement, many organizations are rushing to plan their transition to Windows 10. The level of complexity to achieve a successful migration varies greatly from organization to organization, group to group within a given organization, as well as user by user. As such, these organizations face the risk of having operations and users’ productivity heavily impacted during the migration initiative. Horror stories of users facing downtime and other issues for [...]

Deciding When to Outsource Engineering

It’s not enough to simply keep pace with innovation; you also need to establish and maintain a competitive advantage. Many organizations are facing the decision of when to outsource engineering, but others are still determined to keep all IT operations in-house. Unfortunately, your IT team is already spread thin, so you need to find a sustainable solution that fills in IT gaps and enables your senior staff to refocus on more critical, strategic tasks. To determine whether you are outsourcing your IT needs efficiently, compare your operations to the following IT outsourcing checklist. 1.  How consistent are your IT needs? Do you have seasonal needs that require temporary staffing to handle the load? g. Increased support needs during fax filing, immigration law, retail (Christmas, holidays, etc.) Are you experiencing rapid [...]

The Data Security Benefits of On-Site Data Destruction

There is no “out of sight; out of mind” when it comes to latent data. In the age of breaches, companies can’t take risks when it comes to data security and data destruction. Dispose of your hardware without properly sanitizing the drives first, and you leave your company open, not only to data breaches, but also to heavy fines and legal repercussions. It’s likely that you don’t have the in-house equipment or expertise to conduct proper sanitization yourself, so you will need to outsource these tasks to an external vendor. And if your compliance plans require on-site data destruction, then that vendor will need to come to you. Get Secure Data Destruction to Come to You There’s no need to move equipment off-site. You can bring data security directly to [...]

The Human Cloud: Scalable IT Teams

The IT industry operates with ever-tightening budgets, swiftly diminishing workforces, and a constant pressure to innovate. In order to keep up with the pace of digital transformation, you must keep your IT teams trim, yet versatile, requiring your technicians to cover numerous specialties at each of your locations. Often, you have just enough engineering talent on your payroll for day-to-day operations. You’re maintaining… But that’s not enough to stay ahead of your competitors. What happens when downtime strikes, breaches occur, or cloud projects arise? For one, you have your CFO to convince. But where do you ultimately find the bandwidth to accomplish your critical IT tasks? The Human Cloud What if your IT team was as scalable and efficient as your cloud infrastructure? When demand is higher at certain sites, [...]

The Rise of Contingent IT Labor

The deployability of W2 resources, and the increasing pressures placed on IT teams has led to a drastic increase in contingent IT labor. A 2017 study shows that 90% of companies are using contingent labor to get work done, and 51% of companies use contractors “frequently or consistently.” Why the necessary rise in labor? Your environments are getting more complicated. And you increasingly need a broader spectrum of IT support than your salaried employees can provide. Virtualization, remote support, and cloud environments may seem like cure-all for your in-house IT ops needs, but the fact remains that 30% of IT tasks still need completion physically. Until a purely automated cloud option becomes available, you will still need physical (and technically capable) hands in your data centers. Problem-Solving with Contingent IT [...]

Evaluating Global On-Demand Field Engineering Services

As the IT manager of a multi-location company, you are no stranger to “doing more with less.” So why haven't you explored global on-demand field engineering services? With an ever-tightening budget, you must staff each of your global sites, maintain all physical and virtual environments, and somehow deliver on the latest projects requested by upper management. You need to establish a more sustainable IT labor framework to maintain production and meet your goals over the next decade—without overspending or running your workforce ragged. The Gradients of IT Labor Full-Time, In-House Theoretically, you could have every IT expert you conceivably needed in-house, duplicated across all locations. While this would ensure immediate, hands-on expertise for every downtime crisis, maintenance endeavor, and project initiative, it would also mean millions of dollars in yearly [...]

The Advantages of Hardware-as-a-Service: A Better Way to Manage Hardware

Despite the industry’s mad dash towards cloud, your company still needs hardware to continue its IT operations and to meet project goals. If you’re not already, you should be considering the advantages of Hardware-as-a-Service. As much as you want to move towards virtualization, you need to continue to be smart about your hardware sourcing and project management strategies. There are better ways to do it than you’re doing them now—ways that free up OPEX, reduce logistical strain, and better prepare you for future cloud migrations. The Current Method Right now, you’re probably working from the same sourcing models that you started your company with. Which, arguably, worked for a time, but the industry is accelerating, and you must keep up with client demand and technological advancement—all without overstepping the bounds [...]

Our Disruptive Approach to IT Lifecycle Management

The logistics necessary to sustain your enterprise IT lifecycle management processes are considerable. To continue production and keep your infrastructure optimized, you have to choose between one of two difficult options: Muscle through and coordinate IT operations yourself with your already-lean IT team. Outsource your IT operations to a large-scale management corporation. But which option should you choose? Working with What You’ve Got In-house management can be costly, stressful, and inefficient, especially if you already have a lean IT team. If it’s all you can do to keep your current IT infrastructure “well-oiled,” it becomes impractical to think about digital transformations or advances towards more complex cloud initiatives. Simply put, if your (very expensive W2) L5 engineers are stuck doing laptop battery troubleshooting, then they don’t have the time to [...]

Experience Matters: IT Engineering Types and Levels Explained

Understanding the different levels of IT engineering that a company offers can quickly become confusing. However, it’s a necessary part of understanding the value that they can provide in augmenting your IT team. That’s why we’ve put together a simple guide to explaining how we define the most common IT engineering types and levels. When it comes to IT engineers, we know that experience can make all the difference. But experience in what areas? Not all IT experience translates. Unfortunately, it can be hard to draw clear lines around the type of IT work that your generalist engineers do. Deskside, Data Center, and Connectivity: Understanding Engineering Specialties Before we get into the different types of engineering we offer, it’s important to understand the distinctions between deskside and data center services. [...]

Aligning Vendor Expectations for a Successful Outsourced IT Project

Finding the right vendor for your next outsourced IT project like: Digital transformation initiatives Datacenter moves Hardware disposition strategies Data sanitization protocols … is not a light decision. What you don’t want is to contract with a vendor who can meet some of your needs, but not others—and for them to not be upfront with you about that reality. In these cases, especially if the communication between you and your vendor is not as clear as you thought it was, you might need to do some vendor-realignment halfway through your project timeline. By clarifying the project scope and success conditions in advance, you can minimize wasted effort and dramatically reduce missed timelines. Here’s how our team ensures that an outsourced IT project’s expectations align with the final deliverables. Let’s Start [...]