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Planning an EUC Transition (and Why You Need BAU Support)

Staying at the leading edge of your field means your end users need technology that can keep up with them. With end users working remotely, companies face new challenges maintaining business-as-usual (BAU) when planning their next EUC transition. Your global workforce needs to remain as productive as possible, and a successful EUC transition−with BAU support−makes that possible. Outlining [...]

Five Questions to Ask Your IT Field Services Provider

You’ve already determined to outsource a percentage of your IT tasks to alleviate pressure on your in-house teams. However, not all “full lifecycle” vendors can deliver fully—and globally—on their promises. For multinational companies, contracting with a different IT field services provider for each of your locations adds logistical complications and increasingly complex vendor obligations. Global companies need a [...]

The Value of On Demand Field Engineering Services

This post was contributed by CentricsIT Global Services Executive Don Pettingill and Account Executive Evan Arison. Pettingill and Arison work from the CentricsIT office in Charlotte, NC (USA). Technology organizations continuously struggle with the short term incremental needs of their incident and request management service offerings.  The challenge to deliver high quality consistent outcomes continues to increase in difficulty [...]

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