NetApp Support

NetApp Support2019-06-24T16:38:24-05:00

Count on CentricsIT for an Affordable Third-Party NetApp SupportEdge Alternative

CentricsIT offers NetApp third-party maintenance and support for companies of all sizes across the globe. Our data center support solutions are designed to extend the life of every machine in your infrastructure by covering equipment long after the manufacturer’s warranty has expired.

Our support offerings cover any NetApp system currently in your environment from enterprise to entry-level systems. Our NetApp maintenance solutions save you 50-80% on NetApp hardware, compared to what NetApp would charge you for the same type of hardware support under a NetApp SupportEdge contract.

But the value doesn’t stop there.

What Makes Our NetApp Support a Valuable NetApp SupportEdge Alternative:

  • We value relationships, and know every one of our customers by name—you’re more than just an account to us.
  • We have offices and secure stocking depots positioned across the world.

  • We spare all parts ourselves and house them local to you, wherever you are.
  • Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans
  • We offer same-day responses on all quotes. We guarantee you that our response time is faster than that of NetApp SupportEdge.
  • We offer discounts for multi-year maintenance contracts.
  • Our engineers are experienced with end-of-life products.
  • There are no price increases for the life of your equipment.

Supported NetApp Product Lines

  • NetApp FAS Support
  • NetApp FAS Disk Shelves Support
  • NetApp FAS Storage Media Support

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0-80%
OFF OEM Support List Prices, Depending on Product Line
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Minutes to Address any Customer Support Ticket, 24 x 7 x 365
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Secure Stocking Location Positioned Strategically for Each Client
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Countries Worldwide Where We Provide Support for Our Customers

“It’s always nice to get more than what you want AND save money!”

We discussed with our CentricsIT rep exactly what we needed, and they came back to us with more than we initially were looking at buying and saved us over 60%. We were amazed!”– IT Manager, Large Southeast Manufacturing Company

We needed a cost-effective maintenance solution for our existing NetApp, IBM, Dell, Oracle, STK, and Brocade equipment. CentricsIT provided a custom support option that covered approximately 3,000 devices at our primary data center in Salt Lake City and saved us over 40% on support costs! They are a trusted partner that consistently exceeds expectations. Highly recommend!

Large North American Hospital Chain, Read Full Success Story

We were looking to establish a centralized support program for all our global locations, reduce maintenance spend and maximize efficiency. CentricsIT offered us a custom-fit support solution which eliminated the need for multiple support providers, saved us over 70%, and offered us better service.

Global Building Materials Company, Read Full Success Story

We believe that it doesn’t make sense to pay more money to maintain older equipment. When NetApp increases your maintenance costs because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need. Parts are cheaper and easier to source for older NetApp hardware, and the pool of trained technicians that have been around for years is larger. That is why our third party NetApp support options make more sense for your business.

CentricsIT is able to support NetApp equipment under customizable service levels completely designed for your requirements. There are no penalties for adding or deleting equipment on your contract, so you can adjust your NetApp support levels penalty-free anytime.

If you need an engineer onsite to fulfill your NetApp technical support request—no problem. We have a wide network of NetApp engineers all over the world. They are experienced with the entire line of NetApp series products, including FAS Series, V Series, F Series, GF Series and StorVault.

Our approach to support allows us to maintain all of your hardware across manufacturers through one call and one contract. We provide third-party data center support and maintenance for all of the leading equipment manufacturers, including: IBM, HP, EMC, Sun/Oracle, Brocade, Cisco, and many others.

WE’VE GOT YOU COVERED 24 X 7 X 365 WORLDWIDE

Learn how CentricsIT can help your company save 50-80% on NetApp third-party maintenance and support. Request a free consultation today, and one of our support specialists will respond within one (1) business day.