FixIT: Sun Error Code – SP Not Present in the System

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FixIT: Sun Error Code – SP Not Present in the System

Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Sun/Oracle error code:

WARNING: Configuration variable setting will not persist after reset or power cycle

Warning: SP not present in the system

This error code can occur in the following Sun servers:

  • Netra SPARC T3-1
  • Netra SPARC T3-1B
  • Netra SPARC T3-1BA
  • Netra SPARC T4-1
  • Netra SPARC T4-1B
  • Netra SPARC T4-2
  • Oracle Supercluster M6-32
  • SPARC M5-32
  • SPARC T3-1
  • SPARC T3-1B
  • SPARC T3-2
  • SPARC T3-4
  • SPARC T4-1
  • SPARC T4-1B
  • SPARC T4-2
  • SPARC T4-4
  • SPARC Supercluster T4-4
  • SPARC T5-1B
  • SPARC T5-2
  • SPARC T5-4
  • SPRAC T5-8

Many customers who have bought the above servers noticed that, even when the server is brand new, the error code appears. The issue prevents the customer from obtaining access to the ilom login prompt. This results in the customer being unable to save any variables. Described below is an actual scenario a customer faced after receiving a new T4 server one day:

“When powered on, the fault light comes on, but this is not a big deal because you can go in through the serial port to see the faults and clear them. The issue is there doesn’t seem to be an SP prompt anywhere. The machine will boot up to the OK prompt, but when I try to switch to the SP prompt (->) by typing “#.” at the OK prompt, you will get this:

WARNING: Configuration variable setting will not persist after reset or power cycle

WARNING: SP not present in the system”

This error code is a very simple one to fix. Even in the brand new servers, the service processor can “pop” out during shipment of the machine. This is especially common with the smaller U chassis. This could occur because the flex in the chassis lacks a locking tab intended to hold the SP in place. In occasional occurrences, sealed NIB systems have even had its SP come loose inside the system after movement. You will need to re-seat or re-install the service processor to fix this error.

SP not present

Generally speaking, it is always a good idea to open the top cover of the server and do a brief inspection after the system has been racked or moved around. This is to ensure there are no loose parts inside before power is applied to the system. Prime examples of this include the service processors, PCI fillers, and memory fillers.

If you have any further questions about this error, contact our dedicated IT support staff by calling us toll free at 1 (877) 531-7466.

Want more out of your hardware support? Contact a Support Specialist at CentricsIT to employ a more proactive approach to your IT lifecycle management.

2018-07-27T15:12:35-04:00