Here at CentricsIT, we are your IT experts. When any IT maintenance issue arises in your data center, we are here to help. If there is an error code you can’t fix, let us assist you in our monthly FixIT column. This month, we’re focusing on the Front Panel USB ports not working in Dell PER610 and 710 models.
This error has a simple solution for addressing the problem. If you determine that you do not have a functioning USB port, check the BIOS settings. There will be an option to enable or disable the ports; check to make sure none of the ports are disabled. If all of the ports are turned on, you can disable all and turn them back on to see if the ports just needed to be reset. However, upon disabling and re-enabling and the problem still persists, proceed to the following.
The next area to explore would be the Device Manager. This will give some insight on any problems you might be experiencing with the USB ports. The Device Manager displays the variations of the Host Controllers. An error that could be displayed for one of the Host Controllers might appear like this:
PCI bus 0, device 29, function 0
has an “!” with the error:
This device cannot start. (Code 10) Insufficient system resources exist to complete the API.
Windows did not start a related device driver. To learn more, click the Driver tab and then click Driver Details.
If you update the Driver and it fails to fix the USB ports, the next step would be reseating all cables that go to the control panel at both ends. First, you must power down the computer before reseating anything. Once you’ve powered down the machine and opened the case, unplug the external cables and proceed to the internal cables. Once all cables are unplugged, carefully go in and re-plug the cables exactly as they were found. Some of the cables may ultimately need to be replaced, therefore make note of which ones appear faulty and replace them.
After reseating your control panel— if the problem stemmed from this— the USB ports should be back online. However, if you still do not have functioning USB ports, you will need to replace the system board as a last resort. Ultimately, this will fix the problem but should be done as a final attempt to reboot the USB ports.
Want more out of your hardware support? Contact a Support Specialist at CentricsIT to employ a more proactive approach to your IT lifecycle management.