Multi-Vendor IT Maintenance Services
Centrics Support Services is a comprehensive global IT solution provider that focuses on quality and value in the data center. Our core business is third-party IT maintenance and support, designed to either entirely replace or seamlessly blend with OEM maintenance plans. Switching to Centrics Support Services saves our customers an average of 40-70% on IT maintenance costs; and with data center maintenance comprising 70% of the average IT budgets, that’s a huge amount of money. But the value doesn’t stop there. The level of service we’re able to provide our customers cannot be touched by the OEM.
What Makes Our IT Maintenance Services Better than OEM’s Service Plans:
- We value relationships, and know every one of our customers by name—you’re more than just an account to us.
- We spare all parts ourselves and house them local to you, wherever you are.
- Our service levels are 100% customizable—no cookie-cutter contracts or pricing plans
- We offer same-day responses on all quotes. We guarantee you that our response time is faster than that of Cisco TAC.
- We offer discounts for multi-year maintenance contracts.
- Our engineers are experienced with end-of-life products.
- There are no price increases for the life of your equipment.
“We were trying to find opportunities to stand out amongst the competition technologically, while optimizing our existing support contracts. CSS implemented a multi-vendor maintenance program, which bundled a number of OEMs under one maintenance contract. This program allowed us to cut our maintenance spend by more than 40% and become more operationally efficient.”
Most of our customers find incredible value in our maintenance philosophy. Simply put, it doesn’t make sense to pay more money to maintain older equipment. Parts are more abundant and cheaper, and there are more IT support specialists trained to repair machines that have been around for a few years. When the OEM hikes your maintenance costs up just because your equipment is older, they’re just trying to intimidate you into purchasing newer hardware that you might not even need.
If you’re looking for a third party maintenance provider you can trust, look no further than Centrics Support Services. Talk to one of our support specialists today to get a personalized quote.