24x7x4 SLA. Third Party Maintenance

/Tag: 24x7x4 SLA. Third Party Maintenance

What Does a Better 24x7x4 SLA Mean for Your Business?

Wear and tear on your hardware is inevitable. That’s why your IT support’s 24x7x4 SLA is so important to maintain efficient operations. How quickly you deal with the consequent breakdowns that occur can be the difference between minimal delays and extensive downtime. And a great deal of your ability to respond well to these issues is the speed, quality, and dedication of your maintenance support vendor. Consider the Following Scenario: You have a vital piece of hardware that breaks down unexpectedly. All major production across your datacenter halts until you replace or repair that part. If you’re dealing with an OEM that provides 24x7x4 SLAs, they will acknowledge your maintenance issue and will have a Help Desk representative call you back within their 4-hour response window. OEMs are massive enterprises, [...]