SUCCESS STORY:
CentricsIT designs custom-fit support solution for a Fortune 1000 payment processing company.
BUSINESS CHALLENGES
The company’s vast infrastructure and crucial network uptime requirements demand mission-critical SLAs across a number of platforms. This comes at a high cost through the OEMs.
BENEFITS OF CENTRICSIT SOLUTION
In addition to significant cost savings, customer satisfaction increased over previous providers, as support service delivery—with dedicated, high-level engineers—tremendously improved when the payment processing organization contracted with CentricsIT.
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Download the case study to learn how CentricsIT assessed the organization’s needs and goals and designed a specific plan to meet the unique support requirements of its infrastructure.
