The healthcare organization shows untiring dedication to its patients. Consequently, the company must be able to rely on its physical infrastructure and security processes. However, as a multi-location company, this organization was faced with the daily challenges—and expenditures—of high-volume hardware maintenance, repair, and secure upkeep. Between its 26 national locations, the company had 427 different units under Cisco SMARTnet maintenance contracts. While these units were under adequate coverage, the client was still paying a premium that made little room in its budget for future projects. The team was looking for a way to alleviate this financial strain.