Health Insurance Organization Success Story

//Health Insurance Organization Success Story
Health Insurance Organization Success Story2018-07-18T13:26:17-04:00

Project Description

SUCCESS STORY:
CentricsIT provides a health insurance organization with a smarter maintenance solution and 75% savings off SMARTnet MSRP.

BUSINESS CHALLENGES

The healthcare organization shows untiring dedication to its patients. Consequently, the company must be able to rely on its physical infrastructure and security processes. However, as a multi-location company, this organization was faced with the daily challenges—and expenditures—of high-volume hardware maintenance, repair, and secure upkeep. Between its 26 national locations, the company had 427 different units under Cisco SMARTnet maintenance contracts. While these units were under adequate coverage, the client was still paying a premium that made little room in its budget for future projects. The team was looking for a way to alleviate this financial strain.

SOLUTION REQUIREMENTS

Like most companies, the client wanted to reduce its OPEX costs. But the company—due to its constant handling of patients’ sensitive healthcare data—ultimately needed a solution that would not compromise the quality of maintenance service or security provided. For any subsequent solution to be successful, the organization needed to be assured that the chosen vendor could deliver the following list of requirements:

  • Reduced overall maintenance expenditures

  • No loss or degradation of services

  • Specific SLAs

  • 24/7 helpdesk availability

  • Guaranteed HIPAA compliance

Download Full Case Study

Download the case study to learn how CentricsIT designed a customized solution and has helped the healthcare company save an average of 75% from the original SMARTnet MSRP.