Even the most prestigious firms will undoubtedly tangle with internet issues or software malfunctions. For our client, the challenge was predictable, but daunting: upgrade 6,000 employee devices in 40 countries within seven months.
For organizations whose resources are their people, providing timely superior technology can be the differentiator between winning and losing a major client. With its employees still running Windows 7 in most field offices, time was running out to update to the additional functionality and security of Windows 10 across the enterprise.
For even most technology companies, handling this upgrade internally would be daunting. Our client not only needed to source 6,000 devices efficiently and economically, but also distribute them worldwide. Additionally, the client needed each device installed, anomalies identified (and fixed), and the replaced devices properly wiped and decommissioned. This amounted to upgrading 250 devices per week for 24 weeks, while simultaneously maintaining core business functions during the transition.