Our client wanted to streamline its vendors and find one solution provider to handle its multiple needs: from staff augmentation, to mass Microsoft Office 365 deployments, to data center hardware maintenance—just to name a few. In short, the company “needed it all.” And they needed it everywhere.
One of the company’s top priorities was generating cost savings in its data centers while improving its maintenance services. The organization’s team sought a vendor that was both a Level 1 call center and a global onsite engineer dispatcher for hardware troubleshooting and repairs. Furthermore, when full-time, W2 company engineers were on extensive sick leave or vacation, its internal team needed a better solution for PTO backfill.
In addition to its maintenance and support needs, the company required on-demand capabilities for new time-sensitive projects. Our client wanted the ability to submit pre-scoping documents directly to its preferred vendor, have a quote sent back promptly, and begin the project as soon as possible. For example, with a Microsoft Office 356 rollout to accomplish, the organization needed an after-hours team of technicians to come onsite and install the software on all its machines overnight. To avoid any disruption of workflow, it was essential that the software to be ready to use on a “next-day” timeframe.
With such a broad spectrum of issues and requests, the company had difficulty finding one solution provider that could handle its various service requests. Our client’s team sought trusted recommendations, and another satisfied CentricsIT customer sent them our way.