CentricsIT Managed Services

Count on CentricsIT to Deliver an Extraordinary End User Experience

Do you have an internal helpdesk support team managing your company’s EUC devices and day-to-day IT operations? Allocating internal resources to manage these mundane tasks not only prevents your team from innovating IT practices, but it also ends up costing you more than if you were to partner with an experienced managed services provider.

Perhaps, you have a third party operating your current call center and the overall end user experience is not where it should be. The days of playing traffic cop and creating tickets are over. You need a centralized solution that provides complete end user services while driving costs down and service quality up.

The managed services market is expected to grow from an estimated $152.45 billion in 2017 to $257.84 billion by 2022, representing a CAGR of 11.1%. With IT driving all business operations, the significance of aligning managed IT services with all levels in an organization has grown to ensure reliability and continuity of business goals.[20]
Jonathan, Stokes. “Managed IT Services Can Spur the Growth of Your Business”.

CentricsIT provides comprehensive managed services for all EUC (End User Compute) devices to companies of all sizes, worldwide. But we are not your typical managed service provider. We help you achieve long-term ROI by creating efficiencies and consolidating vendors. CentricsIT is a global leader in IT lifecycle management services. Most managed services companies provide just a piece of the puzzle. For example, they might provide a help desk but not field dispatch for when an issue arises. Or vice versa. Or they might deploy hardware under a traditional project, but not support the customer in ongoing (BAU) IT operations for break-fix and IMAC needs. CentricsIT provides a single source of IT management support for EUC equipment, while providing you access to a full suite of IT lifecycle management services.

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Our Process

We help you simplify IT operations with help desk and service desk tasks, assigning critical issues to resolver desks, software and security patching, change management, and asset management. Depending on your needs and goals, you can pick from one of two options.

  • DIWU (Do IT With You) Managed Services
    • If you love your current IT operations team but don’t want the headcount on your paper, CentricsIT will take over the management of day-to-day IT operations and helpdesk tasks, so you can continue working with the same team you trust and retain valuable tribal knowledge.
  • DIFW (Do IT For You) Managed Services
    • If you are ready to cut your internal IT operations team and pass on the responsibility to a trusted managed services provider, CentricsIT will seamlessly take over day-to-day IT operations and helpdesk tasks utilizing our global network of engineering talent cultivated over more than a decade.

This is where CentricsIT is different from traditional managed service providers. CentricsIT has the resources, expertise, and experience to help your organization maximize the inherent value of your IT infrastructure, extend the life of your IT equipment, improve IT service delivery, and ultimately put money back into your IT budget. We can help you forecast future IMAC projects, in terms of global coverage, depth of service capabilities, and overall end-to-end asset lifecycle management.

If a full-time need is uncovered, we can help you determine what is needed onsite to support your goals, such as staff augmentation or incremental labor. If the need is on demand with a regular occurrence, we will discuss On-Demand Engineering (ODE) solutions and manage that process from strategy to implementation.

IT lifecycle management at your company keeps you busy enough—the last thing you need to do is expend additional resources managing disparate vendors. A lengthy vendor list creates wasted resources and needless OPEX drain. CentricsIT provides holistic end-to-end lifecycle management services—from sourcing to ITAD—and a broad portfolio of project management services that can be deployed anywhere in the world. With our Managed Services offering you will save money by lowering the cost of full time staff headcount and by removing the middle man when managed services turn into projects, such as TPM, ITAD and Field Services.

The CentricsIT Project Management Office has a global network of highly vetted and experienced engineers to help companies that need to get crucial projects completed quickly−and correctly.

CentricsIT third-party maintenance services replace or supplement OEM support, with SLAs tailored to your specific needs. Gartner identifies CentricsIT as a top TPM solution provider for cost optimization and our typical customer saves 50-80% on support costs. With access to more than 800 secure stocking locations in 80+ countries worldwide, CentricsIT provides the same level of exceptional service wherever your infrastructure is located.

We also provide ITAD services (data erasure, data destruction, remarketing, and recycling), buybacks and trade-ins for a secure and efficient way to retire unused IT assets and gain maximum return in the data center.

CentricsIT can deliver a single vendor solution for all your operational IT needs.

Shift the burden of managing day-to-day IT operations and free up your internal resources to focus on more strategic projects that will help the company grow and add to the bottom line.

Contact us today for a free consultation.

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IT teams are shrinking.

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