Full-Service IT Management (FSITM)

Count on Full-Service IT Management from CentricsIT to Achieve Operational Excellence in IT

Do you have an internal team managing your company’s end user devices and day-to-day IT operations? Allocating internal resources to manage these tasks not only prevents your team from innovating your IT practices, but it also ends up costing more than partnering with an experienced full-service IT management provider.

Perhaps, you have a third party operating your current service center and the overall end user experience is not where it should be due to service level misses, poor first contact resolution percentages, or even lack of service ownership. You need a centralized solution that provides complete end user services while driving costs down and service quality up.

CentricsIT provides full-service IT management for EUC (End User Compute) devices to companies of all sizes, worldwide. We help you achieve long-term ROI by creating efficiencies and consolidating vendors. We leverage top-rated talent, proven processes, and “best-in-class” technology solutions (yours, ours, or a combination of both).

Managed services companies cover just a piece of the puzzle. For example, they might provide a help desk but not field dispatch for when an issue arises or vice versa. They might deploy hardware during a traditional project, but not ongoing business-as-usual (BAU) IT operations for break-fix and IMAC needs. CentricsIT provides a single source of IT management support for EUC equipment, while giving you access to a full suite of IT lifecycle management services. Furthermore, our shipping and logistics services, operating within 100 countries, enable you to receive, log, hold, stage, deliver, and track EUC devices with a “zero touch” local experience.

Full Service IT Management

Our Process

CentricsIT can deliver a single vendor solution for all your operational IT needs.

Shift the burden of managing day-to-day IT operations and free up your internal resources to focus on more strategic projects that will help the company grow and add to the bottom line.


IT Project Management Expertise Anywhere You Need It

More companies are turning to on-demand field services to scale their teams globally and meet their strategic goals. Download the free whitepaper to see how you can grow your team without adding overhead.