We help you simplify IT operations with help desk and service center tasks, improve first-contact resolution percentages, and provide proactive device management services to reduce reactive support needs and associated costs. Depending on your needs and goals, you can pick from one of two options.
- DIWU (Do IT With You) Full-Service IT Management
- If you love your current IT operations team but don’t want the headcount on your paper, CentricsIT will take over the management of day-to-day IT operations and service center tasks, so you can continue working with the same team you trust and retain its valuable tribal knowledge.
- DIFW (Do IT For You) Full-Service IT Management
- If you are ready to reallocate your internal IT operations team and pass on the responsibility to a trusted full-service IT management provider, CentricsIT will seamlessly take over day-to-day IT operations and service center tasks utilizing our global engineering talent cultivated over more than a decade.
CentricsIT has the resources, expertise, and experience to help your organization maximize the inherent value of your IT infrastructure, extend the life of your IT equipment, improve IT service delivery, and ultimately put money back into your IT budget. We can help you forecast future IMAC projects, in terms of global coverage, depth of service capabilities, and overall end-to-end asset lifecycle management.
If a full-time need is uncovered, we can help you determine what is needed onsite to support your goals, such as staff augmentation or incremental labor. If the need is on-demand with a regular occurrence, we will discuss On-Demand Engineering (ODE) solutions and manage that process from strategy to implementation.
IT lifecycle management at your company keeps you busy enough—the last thing you need to do is expend additional resources managing disparate vendors. A lengthy vendor list creates wasted resources and needless OPEX drain. CentricsIT provides holistic end-to-end lifecycle management services (ITAM) —from sourcing to ITAD—and a broad portfolio of project management services that can be deployed anywhere in the world. With our full-service IT management offering, you will save money by lowering the cost of full-time staff headcount and by removing the middle man when managed services turn into projects, such as third-party maintenance, IT asset disposition, and IT field services.
The CentricsIT Project Management Office has a global network of highly vetted and experienced engineers to help companies that need to get crucial projects completed quickly−and effectively.
CentricsIT third-party maintenance services replace or supplement OEM support, with SLAs tailored to your specific needs. Gartner identifies CentricsIT as a top TPM solution provider for cost optimization and our typical customer saves 50-80% on support costs. With access to more than 800 secure stocking locations in 80+ countries worldwide, CentricsIT provides the same level of exceptional service wherever your infrastructure is located.
We also provide ITAD services (data erasure, data destruction, remarketing, and recycling), buybacks and trade-ins for a secure and efficient way to retire unused IT assets and gain maximum return in the data center.