24 x 7 Data Center Support – We’ll Take Your Call Any Time
Data center issues don’t take holidays and neither should your IT support. Standard support at CentricsIT means 24 x 7 x 365 phone support on every SLA. This means you can initiate a support ticket by phone any time of day, any day of the week, any week of the year. This isn’t a premium feature—it’s standard—which means you don’t pay a premium for it.
We also host an online portal for trouble tickets. With access to the online portal 24 x 7 x 365, you can submit a support request through whichever channel works best for you.
COMING SOON: The Customer Support Portal Mobile App for Apple, Android, and Blackberry devices!
Part Sparing Efficiency
As a leading independent hardware reseller, CentricsIT is uniquely qualified to source and spare parts at the most competitive price points.
As experts in both new and secondary market hardware, CentricsIT can spare parts for machines of any generation, even rare and difficult-to-find components. Furthermore, CentricsIT buys and sells hardware from every manufacturer—that means every spare you could need can be acquired from one single source.
We will house your spares in one or more of our secure stocking locations. We have hundreds of these high-security, climate-controlled facilities located all over the world. Having your spares nearby means fast response times and superior SLA compliance.
Blended OEM Support Options
If your data center has a mix of older equipment and the latest and greatest, our blended OEM support option may be a fit.
Our maintenance solution is designed to co-exist with your current or future OEM maintenance contracts. So even if you prefer to run mission-critical applications on the latest generation technology from the OEM, we can help you save significantly on your monthly IT costs by maintaining your non-critical equipment long after the manufacturer’s warranty has expired.
When the warranty on your OEM-supported equipment expires, you can easily add each machine to your CentricsIT contract to avoid the OEM’s spike in support cost.
Our blended support options even allow our customers to track and manage assets in our online portal that are not under our support. That’s right–all machines, regardless of their support contracts, managed with one simple portal.
We currently support a client that required 75% of its Cisco environment to be maintained by CentricsIT, while 25% remained under SMARTnet. This strategy reduced our client’s Cisco maintenance spend by 40%.
“The manufacturer’s pricing model just doesn’t make sense to us. Your equipment is losing value every day, yet the cost to maintain that equipment is getting more expensive.”
– Derek Odegard, CentricsIT President
The OEM support models focus on selling, not maintaining. They want to raise the cost of maintaining older equipment in order to bully you into upgrading to newer machines when the vicious cycle will begin again. CentricsIT has no hidden agenda. We know that if your IT equipment works just fine, it doesn’t make sense to pay for an expensive upgrade. This is what makes our philosophy so important.
Our primary goal is to extend the life and value of the IT assets that you’ve already purchased. We believe IT infrastructure costs should decrease over time as parts become easier to find and less expensive, and we will focus on maintaining your existing assets until you are ready to replace them. And when the day comes when you are ready to retire your equipment, we’ll help refurbish and remarket it to maximize your profits.