Clients today care more about how providers deliver their services, what level of visibility will be provided throughout the engagement, how tickets are created and managed and how the quality of engineers and their performance can be assessed and managed than ever before.
When you partner with CentricsIT for your projects, you can log into our case management portal and create your own tickets, monitor the status, make notes or changes, and collaborate with your team.
You can also call our dedicated support line 24 x 7 x 365 or email your request and receive alerts once your project is in queue.
When you engage the project team at CentricsIT, we become one with your internal team, delivering updates in real-time through the CentricsIQ collaboration tool. Logging in to CentricsIQ gives your team the ability to communicate with CentricsIT in real-time, update project milestones, requests changes, or simply check the status of the ongoing milestones. Transparency and collaboration are the keys to our ongoing customer relationships—and the backbone of our service delivery model.