ONE // A Single Global Resource for On-Demand IT Field Services.

As IT needs grow more complex and more closely aligned with financial business objectives, the trend toward a more contingent-labor-based IT workforce continues to gain momentum. It is common for a mid-sized global organization to have more than 50 technology partners engaged to cover its geographic footprint and have the right repository of skills needed to address any need. Technology providers have continued to become specialists within given technology disciplines, further complicating service delivery processes.

ONE Global Extension of Your IT Team

Our global network of SmartHands engineers can supplement your team wherever you need them the most. They will seamlessly integrate with your teams, even attending planning calls and reporting on projects just as you would expect your full-time staff to.

You only pay for the resources you need, and when the assigned projects are complete, the CentricsIT SmartHands engineers will depart without disrupting your day-to-day operations.

SmartHands Bridges the Gaps

CentricsIT has a large global network of technicians available for incremental labor needs, including:

  • Server rack and stack
  • Data center migrations
  • PTO Backfill
  • Onsite support desk responses
  • Client device installations and upgrades

Our highly vetted network of L1-L4 technicians can help you address short-term on-demand engineering needs in a cost-effective, reliable way.

SmartHands for Your Shrinking Workforce

In the past, engineers were staffed specifically for an application or type of hardware. These engineers were advanced specialists who had honed their crafts over many years. That strategy worked for a time, but there’s a new trend emerging: employ generalists, reduce headcount, and staff as few engineers as possible.

This new strategy works well for the bottom line, but it can leave you vulnerably shorthanded for big projects like audits or migrations. This is especially problematic for projects that span across multiple locations.

If you are operating with a lean engineering team but feeling the pressure of being understaffed, know that you don’t need to.

  • Extensive PTO Coverage
    Prior to your team member taking PTO, we’ll deploy an engineer to shadow the team member they are scheduled to backfill to learn his or her role, processes, and procedures. This ensures a fully trained team member is in place to maintain quality coverage during extended employee absences.

  • Flexible Duration
    Our SmartHands teams can be deployed on a flexible schedule, so you’re covered whether you need engineers for a few hours or for weeks at a time.

  • Granular Billing
    Our SmartHands engineers can bill by the hour, half day, day, or week depending on your needs and the size of your project.

  • Global Coverage
    Our engineering force can be deployed in more than 80 countries with as little as 24-hour notice. We can facilitate and manage multiple projects simultaneously, across borders and time zones.

  • Single Point of Contact
    Our extensive, highly vetted global network eliminates the need to hire and manage multiple providers around the world. CentricsIT is your single, dedicated point of contact to manage all your IT projects around the world.

Service Delivery Options

Scheduled Standard Services require a minimum two (2) days advanced notice for on-site arrival and is intended for services executed during normal business hours; 8:00AM to 5:00PM (local time) at the location where services are to be provided. Scheduled Next Day Services where on-site arrival is required during the next business day and during normal business hours; 8:00AM to 5:00PM (local time) at the location where services are to be provided. Same Day Services may be requested at any time to address an immediate need. CentricsIT will use commercially reasonable efforts to arrive “as soon as possible” with targeted Service Level arrivals of four (4) hours. We can also provide custom SLA solutions tailored to your unique requirements and goals.

Secure 24x7x365 support, no matter where you are in the world.

Start the conversation with a CentricsIT Incident Management representative today.