Centrics Support Services FAQ

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Centrics Support Services provides third-party maintenance and support for companies of all sizes. We work with the leading product manufacturers including IBM™, HP™, EMC™, Sun/Oracle™, Dell™, Cisco™, and more. Centrics Support features flexible maintenance and service level agreements, a certified engineering support team, and dedicated customer service representatives. Most of all, Centrics Support Services can help you reduce your IT hardware maintenance costs by 40 to 70%.
Centrics Support Services provides third-party maintenance and support for companies of all sizes. We work with the leading product manufacturers including IBM™, HP™, EMC™, Sun/Oracle™, Dell™, Cisco™, and more. Centrics Support features flexible maintenance and service level agreements, a certified engineering support team, and dedicated customer service representatives. Most of all, Centrics Support Services can help you reduce your IT hardware maintenance costs by 40 to 70%.
Centrics Support Services has locations in the United States, Canada, United Arab Emirates, India, and Czech Republic.
CSS supports every major manufacturer and many of the smaller makers’ machines as well. Contact us directly to find out more.
Centrics Support Services understands that data center support is not “one size fits all.” CSS features custom-tailored programs designed to fit your specific needs. CSS customers see no price increases for the life of the equipment.
Yes. Centrics Support Services provides maintenance and support for both used and new machines, regardless of the equipment’s age or generation.
If you have multiple manufacturers in your data center, no problem. CSS can provide support across manufacturers on one simple contract. Contact us to learn more.
CSS supports both mission-critical and non-critical machines. We even offer a blended approach that complements current OEM contracts.
CSS only employs manufacturer-certified engineers. These are engineers who know just as much or more about your equipment as anyone the OEM would hire.
If you already have a contract with an OEM for some of your equipment, it’s not a problem. CSS offers a blended approach to coexist with your OEM contracts.
The days of managing multiple maintenance contracts in your data center are gone. With Centrics Support, we put all maintenance for all machines, across all data centers, and for all manufacturers on one easy-to-understand contract.
Centrics Support Services offers flexible, simple contracts. We will work with you when making adjustments to your maintenance agreement.
We offer a wide variety of Service Level Agreements, tailored to suit all levels of support. We also craft custom SLAs that are designed for your specific needs and budget.
The customer portal is an easy to way to submit trouble tickets, track your data center equipment, review your maintenance agreement, and much more.
Our sister company, The Centrics Group, is an all-inclusive IT staffing agency. They find top IT talent to fill positions around the world every day, and they find all of our onsite engineers.