Centrics Support Services vs. OEM Maintenance Key Offerings And Features
- There are no price increases for the life of the equipment.
- Our customer-fit program is designed for your specific needs.
- Four-hour response time means on-site with part in hand.
|Key Offerings and Features||CSS||OEMs|
|Same-day response on all quotes|
|Easy-to-use online ticketing system|
|One call for all your data center needs|
|No price increases for the life of equipment – guaranteed|
|Discounts for multi-year maintenance contracts|
|Customer-fit programs designed for your specific needs|
|Advanced asset tracking system|
|Local parts warehouse|
|Engineers experienced with end-of-life products|
|End-of-life service parts available on all product lines|
|Four-hour response time means on-site, part-in-hand|
|No penalties for changing SLAs on equipment|
|No penatlies for adding or deleting equipment on contract|
|Co-term contracts available|
|Support first – Ensures you will receive coverage on any asset|
Varies by OEM