IT Service Level Agreements
Centrics Support Services offers a variety of Service Level Agreement options that allow you to choose a solution that fits your business’ needs and budget.
There are no penalties for adding or deleting equipment on your contract, so you can adjust your SLA penalty-free anytime. Our 24 x 7 x 365 phone support is standard across all SLAs, and we assign a certified engineer to all support tickets within thirty minutes of submission.
We can also create a custom SLA to reflect your unique maintenance needs. For instance, four-hour response time means we are on site with the part in hand, and NBD means parts are guaranteed to arrive before noon on the following business day.
The CSS customer portal hosts all your contract information (SLA, nicknames, S/N, etc.) and allows you to submit trouble tickets online. Our team monitors the trouble ticket system around the clock and will ensure a quick resolution to your issue.