Third-Party Maintenance & Multi-Vendor Support
Your data center is the nerve of your company. You want assurances that when equipment goes down, the maintenance will be available to get it back up and running as quickly as possible. With Centrics Support, you have our guarantee of service excellence.
With Centrics Support, you get:
An easier way to maintain the data center.
Rather than calling multiple OEMs to support the equipment in your data center, you can make one call to Centrics Support, and we take care of everything. We're certified to support all the major manufacturers, including: IBM, Cisco, Dell, EMC, HP, and Sun/Oracle.
Product expertise.
Some technicians never touch the equipment they're providing support for, but that's not the case with CSS. As part of a leading wholesale distribution company, CentricsIT, CSS technicians spend every day servicing and troubleshooting equipment, so we know it inside and out. When you call us with a problem, there's a good chance we've already come across it and know exactly how to resolve it.
Cost savings.
In today's economic climate, is it worth it to pay a premium for OEM maintenance support? Let CSS' third-party maintenance solution save you 40-70% on your IT costs.
Flexibility.
Most OEMs feature contract terms that benefit them--not you. Our solutions are designed to make your life easier with flexible terms and conditions.
Customer service excellence.
With the OEM, you can wait almost four hours just for a technician to get back to you. With CSS, within four hours, we've diagnosed the problem and have a part on site.