While OEM models focus on selling, not maintaining, Centrics Support has no sales agenda. OEMs use unnecessarily high maintenance costs to increase the total cost of ownership for older equipment. Meanwhile, we focus on maintaining the equipment until you decide that it is time to replace it. Our goal is simple: extend the life of your equipment.
Centrics Support vs. OEM Maintenance Key Offerings and Features
- There are no price increases for the life of the equipment.
- Our customer fit program is designed for your specific needs.
- Four-hour response time means on-site with part in hand.
| Key Offerings and Features |
CSS |
OEMs |
| Same-day response on all quotes |
Yes |
No |
| Easy-to-use online ticketing system |
Yes |
varies |
| One call for all your data center needs |
Yes |
No |
| No price increases for the life of equipment - guaranteed |
Yes |
No |
| Discounts for multi-year maintenance contracts |
Yes |
Yes |
| Customer-fit programs designed for your specific needs |
Yes |
No |
| Advanced asset tracking system |
Yes |
varies |
| Local parts warehouse |
Yes |
Yes |
| Engineers experienced with end-of-life products |
Yes |
No |
| End-of-life service parts available on all product lines |
Yes |
No |
| Four-hour response time means on-site, part-in-hand |
Yes |
No |
| No penalties for changing SLAs on equipment |
Yes |
varies |
| No penatlies for adding or deleting equipment on contract |
Yes |
varies |
| Co-term contracts available |
Yes |
Yes |
| Support first - Ensures you will receive coverage on any asset |
Yes |
No |
| * Varies by OEM |
The Centrics Support maintenance solution is a blended approach. It is designed to co-exist with your OEM maintenance contracts. Even if you prefer to run mission-critical applications on the latest generation technology from the OEM, we can help you save significantly on your monthly IT costs by maintaining your non-critical equipment long after the manufacturer’s warranty has expired.
Interested in Centrics Support Services? Contact us today.