Centrics Support gives you the flexibility and the resources you need to manage your data center. Our support services provide you with the following:
Multi-Vendor Support
- Centrics Support provides server, networking, and storage support/maintenance in one call.
- By choosing a third-party maintenance provider, you save money and time with one point of contact for all of your maintenance concerns.
- Our online management system offers an easy way to track your assets and mange your inventory through one system.
- Centrics Support services equipment from all the top manufacturers, including: IBM, Cisco, Dell, EMC, HP, Sun/Oracle, and more.
Easy, Fast Tracking
- Input maintenance requests quickly and easily through our online portal.
- Our efficient Response Process involves four easy steps:
- Step 1: Submit request either by phone or online.
- Step 2. Your ticket is entered into our database.
- Step 3. Your ticket is assigned to one of our certified engineers and attended to within 30 minutes.
- Step 4. If parts are needed, they are requested from the local parts depot and delivered immediately or shipped overnight to meet the customer's SLA.
Service Packages
Your business doesn't run 8am - 5pm, so neither does CSS. Our goal is to make your maintenance support agreements as simple and flexible as possible.
- Our 24x7x365 phone support is standard across all SLAs.
- Next Business Day and 4-hour response times for replacement parts and on-site service.
- Next Business Day parts are guaranteed to arrive before noon the next business day.
- We can create customized SLAs based on your company's unique needs.
What we mean by four-hour response.
When the OEM says they have a 4-hour response time, it means they will get back to you within four hours. At CSS, when we say 4-hour response time, it means that within four hours your problem will be diagnosed and the part will be onsite.